Business Support Administrator Apprentice

Summary

As a Business Support Apprentice, you will provide a fully comprehensive and confidential business and administration service to the Inclusion, Special Education Needs and Disabilities (ISEND ) team.

Wage

£14,526.20 to £23,492.04, depending on your age

National Minimum Wage

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As part of our benefits package, you will receive generous annual leave (pro rata), employee wellbeing support and you will have access to a range of staff discounts, including eye tests, travel, shopping and leisure activities.

Training course

Business administrator (level 3)

Hours

Monday - Friday, shifts to be confirmed.

37 hours a week

Start date

Monday 23 June 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

You will learn how to co-ordinate responses to enquiries and requests from initial contact with customers, all within the allocated time frame
Using internal bespoke systems, you will research information, collate data and present findings
Regularly, you will provide business administration support to senior managers and officers within the ISEND team
Working alongside our experienced staff, you will be helping to arrange meetings and undertake administrative tasks before and after the meeting. It will be key for you to attend panel meetings to learn how to note take and support the chair with capturing actions to be followed up

Where you’ll work

Council Offices
Badminton Road, Yate
Bristol
BS37 5AF

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

SOUTH GLOUCESTERSHIRE AND STROUD COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Throughout your 18-month apprenticeship, we will allocate you a workplace mentor to give you guidance and support in completing your Level 3 Business Administration, which requires weekly day release learning at South Gloucestershire and Stroud (SGS) College, Filton Avenue, Filton, Bristol, BS34 7AT

Requirements

Essential qualifications

GCSE in:

English (grade A*-C (or grade 4-9))
Maths (grade A*-C (or grade 4-9))

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Team working
Initiative
Non judgemental

About this company

Employer Description South Gloucestershire Council is the local authority of South Gloucestershire, a unitary authority in the South West of England region. As a unitary authority it has the powers of a non-metropolitan county and district council combined. It is administratively separate from the county of Gloucestershire.

https://www.southglos.gov.uk/ (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Should a hay graded post advertise, you will be encouraged to apply and given support so you have the highest chance to secure a position but there is no guarentee

Ask a question

The contact for this apprenticeship is:

SOUTH GLOUCESTERSHIRE AND STROUD COLLEGE

The reference code for this apprenticeship is VAC1000314928.

Apply now

Closes in 7 days (Sunday 27 April 2025)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

Company’s application instructions

Please register and apply through the council's career's webpage. https://careers.southglos.gov.uk/jobs/1626?lang=en-gb&previousLocale=en-GB

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