Recreation Assistant Apprentice

Summary

You will be a permanent member of the Leisure Centre Team carrying out job roles such as General Assistant, Recreation Assistant, Concierge, Swimming Teacher & Fitness Instructor. The job roles that you are rotated for will be dependant on which Qualifications you have achieved as well as the needs of the centre.

Wage

£28,887.22 a year

Check minimum wage rates (opens in new tab)

Training course

Leisure team member (level 2)

Hours

40 hours per working week. Shift work including evenings and weekends. Exact shifts to be confirmed.

40 hours a week

Start date

Tuesday 13 May 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

GLL is a not for profit charitable social enterprise committed to delivering a better quality of fitness and leisure, libraries and performing arts facilities for everyone.

To be accepted onto this apprenticeship you will be required to successfully complete your NPLQ (National Pool Lifeguard Qualification).

Unlike many other brands, we are for everyone. Community is at the heart of everything we do, and we want to make sure that everyone can live a healthy and active lifestyle.
What’s more, when you apply for a job at GLL, you can enjoy our range of employee benefits including:
• Pension schemes
• Discounted leisure centre and gym memberships
• Ride to work scheme

As a Lifeguard your passion for swimming and love of great customer service will shine through when supervising our customers in the pool, as well as supporting the team in keeping our centres clean and tidy.

Your role will include:
Customer Experience.
• Understanding the services and products on offer to assist with customer questions and queries
• Supporting different types of customers with different needs
• Supporting the centre in gaining customer feedback on our products and services including dealing with customer complaints
• Support the centre to deliver swimming lessons where required (qualification dependant)
• Sharing knowledge with customers on the role exercise plays in health and wellbeing
• Conducting customers’ gym inductions and health screening where required (qualifications dependant)
• Planning and delivering exercise sessions to meet customers’ health and fitness goals

People Experience
• Supporting GLL’s visions and values
• Attend and participate in all apprenticeship workshops, meetings and reviews with your tutor and General Manager
• Ensure all training and qualification deadlines are met in agreement with your tutor and manger
• Achieve and maintain all necessary qualifications including ongoing CPD training
• Keep up-to-date with trends and developments in the leisure industry

Business Performance
• Have an understanding of GLL and its position in the Health & Fitness Industry
• Understand the performance of the centre(s) that you are working in and the external and internal factors that can affect performance

Operations Performance and risk management
• Support the centre to open and close the building
• Supervising and lifeguarding customers in swimming pools
• Setting up and taking down different types of equipment for activities such as badminton, exercise classes and 5-a-side football
• Cleaning and maintenance of different areas of the centre

Personal Effectiveness and Development
• Demonstrates and lives GLL People with Purpose values
• Personally demonstrates equality, inclusion and diversity in their behaviours and actions
• You will be enrolled on a Leisure Team Member apprenticeship programme which takes approximately 18months to complete as well as completing the following qualifications throughout the length of your apprenticeship:
o National Pool Lifeguard Qualification (NPLQ)
o First Aid at Work (Level 3)
o STA Award in Teaching Swimming
o STA Certificate in Teaching Swimming
o Level 2 Gym Instructor
• Attend all monthly workshops and progress meetings as per your apprenticeship standard
• Fully participates and engages in GLL Management meetings, development programmes and on going assessment of performance
• Develops skills through shared learning and peer learning community.

At GLL, you will be working towards a Leisure Team Member Level 2 Apprenticeship Qualification over the course of 15 months.

Where you’ll work

324 Barking Road
London
E6 2RT

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

LIFETIME TRAINING GROUP LIMITED

Your training course

Leisure team member (level 2)

Equal to GCSE

Course contents

Work in a team to support peers and colleagues to meet the goals of the business.
Communicate (written, verbal) accurately and effectively and in line with legal requirements. E.g. Information on products and accident reporting procedures.
Undertake the operational housekeeping of the leisure facility. For example, assembling, dismantling, routine maintenance and storage of equipment. Cleaning tasks. Opening and closing procedures, including evacuation. Safe set up of equipment and activities.
Monitor customer use of equipment and ensure their safety, intervening as necessary.
Comply with the legal requirements to ensure the safety, security and well-being of all colleagues and customers within the facility, such as Equality Act, HSE Act, COSHH, RIDDOR, Safeguarding and Protecting Children, Data Protection, BSI and European guidelines relevant to the environment, first aid regulations.
Use IT including front of house system, social media and digital channels.
Perform all the duties of a swimming teacher including; delivering swimming lessons that develop water confidence, core aquatic skills, safety and technical skills across a range of participants of different abilities from non swimmer to advanced. Promoting and raising awareness of swimming opportunities. Supervising and leading swimming teachers assistants.
Perform the duties of a lifeguard including; working as part of a team to provide safe supervision of swimmers and prevent accidents. How to intervien providing rescues and life saving techniques when necessary.
Perform all of the duties of a gym instructor; including; conducting, gym inductions, client consultations, assessment and review and health screening. Use underpinning knowledge of anatomy, physiology, human movement and biomechanics and applying fitness training techniques. Planning, reviewing and delivering safe and effective gym based exercise programmes with individuals and small groups.
Plan activity sessions using techniques that are suitable for the participant(s) and their goals.
Undertake pre-activity screening and health and safety checks when leading group sessions/classes.
Lead groups using appropriate communication methods and instructing styles and apply suitable group management techniques when instructing participants.

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Customer care skills
Team working

Other requirements

Centre Opening Hours (including events): 5.45am to 2.30pm early shift 2pm to 10.30pm later shift

About this company

East Ham Leisure Centre is located in the heart of Newham and offers a variety of facilities and activities that cater for all individuals. Whether you are a senior looking to keep active or a junior wanting to kick-start your fitness journey, we provide membership options and activities that are inclusive of everyone.

https://www.better.org.uk/leisure-centre/london/newham/east-ham-leisure-centre (opens in new tab)

After this apprenticeship

GLL prides itself on its internal Learning & Development and internal promotion levels, there is scope for the right candidates to move onto a Level 3 apprenticeship once they have completed their Level 2.

Ask a question

The contact for this apprenticeship is:

LIFETIME TRAINING GROUP LIMITED

The reference code for this apprenticeship is VAC1000314866.

Apply now

Closes in 16 days (Tuesday 6 May 2025)

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