Administrator Apprentice

Summary

Are you confident in speaking to others in a professional manner? Can you use Microsoft office packages effectively? If the answer is YES, then this role is for you ! You will join a reputable organisation and young innovative team of which you will be trained! If you are keen to learn new skills and are computer literate this is the role for you!

Wage

£11,778 to £19,047.60, depending on your age

National Minimum Wage

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Training course

Business administrator (level 3)

Hours

Monday - Friday: 9.30am - 4.30pm.

30 hours a week

Start date

Saturday 10 May 2025

Duration

1 year 3 months

Positions available

5

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Answer incoming calls and redirect calls to the relevant department
Sending emails to relevant departments and customers ensuring queries are dealt with effectively
Provide face to face customer service
Accurately record information using an inhouse CRM system
Creating marketing emails to customers and ensure they are effective and concise
Collect post for office and distribute the mail accordingly to the relevant departments

Where you’ll work

Chapel Lane
Stoke-On-Trent
ST6 2AB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

NEXTSTEP TRAINING LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

As part of this Apprenticeship, you will gain the following qualifications:

Level 2 Functional Skills in English and/or maths
Business Administration Level 3 Apprenticeship Standard qualification
On the job training

You will be released for your apprenticeship via block release and will be attending remote sessions for learning.

Requirements

Essential qualifications

GCSE in:

English (grade 4)

Desirable qualifications

GCSE in:

Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Organisation skills
Administrative skills
Initiative

Other requirements

Please note this vacancy is office based.

About this company

An EXPERT recruitment consultancy which specialises in helping individuals "Maximise their own potential skills" within education, training and the workforce. Maximise Potential skills has extensive 5 star reviews on GOOGLE and is a highly reputable organisation.

After this apprenticeship

Career progression is offered once you have qualified and a permanent full-time position will be offered for successful candidates

Ask a question

The contact for this apprenticeship is:

MAXIMISE POTENTIAL SKILLS LT

Gabriela

Admin@maximisepotentialskills.co.uk

02081766138

The reference code for this apprenticeship is VAC1000314780.

Apply now

Closes in 19 days (Friday 9 May 2025 at 11:59pm)

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