Apprentice Receptionist / Administrator

Summary

Business Admin Level 3 Apprenticeship within the workplace of a busy GP Practice. You will be Answering and dealing with Telephone Calls and dealing with patients at the front desk.

Wage

£11,778 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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This will increase in your second year to the minimum wage for your age.

Training course

Business administrator (level 3)

Hours

Monday - Friday - The working hours are between 8.00am to 6.30pm. You may also be entitled to join the NHS pension scheme. There would be the need to cover for staff holidays/sickness and late evening working as part of a rota.

30 hours a week

Start date

Monday 19 May 2025

Duration

1 year 8 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Processing prescriptions
Completing referrals
Summarising new patient records
Registering new patients
Deducting patients
Booking appointments - routine and urgent
Be polite and compassionate to all patients

Where you’ll work

BROWNHILLS ROAD
NORTON CANES
CANNOCK
WS11 9SE

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

PMA LTD

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3 Apprenticeship Standard
Full training will be provided by the Practice and shadowing will be available for the first few weeks to settle in and meet the team properly

More training information

The Apprenticeship will be delivered by PMA Ltd over MS Teams

Requirements

Desirable qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Customer care skills
Analytical skills
Team working
Patience

About this company

Norton Canes Practice are looking to recruit an apprentice Receptionist for 30 hours per week. We are a very friendly and dynamic practice with approximately 4100 patients. There is 1 GP Partner, 1 Practice Manager with an experienced nursing and administration team.

Company benefits

Join the company pension scheme.

After this apprenticeship

To hopefully stay with the practice full time

Ask a question

The contact for this apprenticeship is:

PMA LTD

Charlotte Cattell

charlotte.cattell@staffs.nhs.uk

The reference code for this apprenticeship is VAC1000314296.

Apply now

Closes in 28 days (Sunday 18 May 2025 at 11:59pm)

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