Apprentice Administrator
DASH MEDIA PRODUCTIONS LTD
Darlington (DL1 4WD)
Closes in 17 days (Monday 5 May 2025 at 11:59pm)
Posted on 7 April 2025
Contents
Summary
We are looking for a motivated and dynamic Apprentice Administrator to join our team. This is an exciting opportunity for someone eager to develop their skills in a fast-paced, creative environment. You will play a key role in ensuring smooth office operations, providing support to various departments and develop essential skills.
- Wage
-
£14,526.20 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Working Monday to Friday, 9am to 5pm.
37 hours a week
- Start date
-
Monday 12 May 2025
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
Key responsibilities:
- Handle incoming and outgoing calls, including general enquiries, sales, technical and support queries, and complaints, ensuring they are filtered and dealt with appropriately
- Monitor and respond to emails in a timely and professional manner
- Providing clients with updates on their project progress
- Requesting necessary information from clients to facilitate project
completion - Generating invoices and taking payment information
- Offering general administrative support to the team, including data entry,
scheduling, and document management
What we're looking for:
- A quick thinker with excellent problem-solving skills
- Strong communication skills with the ability to articulate effectively at all levels
- A proactive and dynamic attitude, ready to take initiative
- Ability to manage multiple tasks efficiently and work well under pressure
- Keen attention to detail and strong organisational skills
- Basic proficiency in Microsoft Office (Word, Excel, Outlook) is desirable
What you'll gain:
- Hands-on experience in a dynamic digital agency environment
- Development of key administrative, communication, and business skills
- The opportunity to work with a talented and supportive team
- Career progression opportunities within the company
If you’re enthusiastic, eager to learn, and ready to kick-start your career in administration, we’d love to hear from you! Apply now and become a part of our vibrant team.
Where you’ll work
6 Pioneer Court
Darlington
DL1 4WD
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
DARLINGTON COLLEGE
Your training course
Business administrator (level 3)
Equal to A level
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
- Business Administrator Apprenticeship Level 3
- Location - 6 Pioneer Court, Darlington DL1 4WD
- Working 5 days per week including one day for study at Darlington College
Requirements
Essential qualifications
GCSE in:
- Maths and English (grade 4/C)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Administrative skills
- Team working
- Initiative
Other requirements
Please note that in line with UK apprenticeship regulations, you must have a valid and eligible residency status and the right to work in England. This should cover the entire expected term of learning and residency should be held for a minimum of 3 years, exceptions may apply please see Apprenticeship funding rules for full guidance
About this company
Dash Media Productions is a creative powerhouse, delivering cutting-edge websites and digital solutions for a wide range of clients—from thriving restaurants and bars across the UK to high-profile names like Rio Ferdinand and IBF World Champion Daniel Dubois, as well as leading organisations like the NHS and the British Cardiovascular Society. We don’t just build websites; we craft experiences. With a buzzing in-office culture, our team thrives on collaboration, creativity, and the occasional office playlist debate. Follow us on Instagram (@dashmediaproductions) for a behind-the-scenes look at our projects and office life!
After this apprenticeship
- After successful completion of the apprenticeship, a long-term position will be considered
Ask a question
The contact for this apprenticeship is:
DARLINGTON COLLEGE
Rosanna Lee
rlee@darlington.ac.uk
The reference code for this apprenticeship is VAC1000314219.
Apply now
Closes in 17 days (Monday 5 May 2025 at 11:59pm)
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