People Apprentice (L3 Business Administration Apprenticeship)

Summary

You will work closely with the team to ensure the Sadler’s Wells employer brand is protected and be the first point of introduction to our organisation. You will also be responsible for data management and implementing processes.

Wage

£11,778 to £19,047.60, depending on your age

National Minimum Wage

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Training course

Business administrator (level 3)

Hours

Monday to Friday, times to be confirmed.

30 hours a week

Start date

Sunday 4 May 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

This role involves a range of key responsibilities, including:

Provide administrative support to the department. Acting as the first point of call to deal with any enquiries and escalating to other members of the team as necessary
Manage diaries and the scheduling of meetings and other department activity, such as interviews
Support the recruitment process, including posting vacancies, arranging interview schedules and testing, requesting references, completing right to work checks, issuing documentation, and supporting the onboarding process
Ensure the fair and equitable treatment of all Sadler’s Wells’ candidates and colleagues
Support the team in drafting and issuing letters, emails, and other correspondence, and respond to ad-hoc enquiries
Be responsible for all incoming and outgoing post and emails. Regularly monitoring the People team general email inboxes and distribution, responding to them as necessary in a timely manner
Maintain an up-to-date data management system, including storage, setting up new files, reviewing existing files and ensuring all records are correctly archived
Assist with data collection and analysis to support decision-making
Research and produce reports as required
Coordinate internal meetings, booking event spaces, and arranging refreshments as necessary
Contribute to the delivery of People projects and the smooth running of the People function
Take meeting minutes and/or notes as required
Complete the Level 3 Business Administration Apprenticeship (and any functional skills as required).

General

Live, breathe and role model our organisational values of Collaboration, Excellence, Inclusion and Innovation, being aware of the influence and impact you can have in Sadler’s Wells
Attend occasional staff meetings, training sessions and other events which may take place outside normal working hours
Undertake other duties as may be reasonably required
At all times to carry out duties and responsibilities with regard to Sadler’s Wells’ Equality, Diversity and Inclusion and Health and Safety Policies. This may include providing assistance with evacuation procedures or building searches in the event of an emergency at any of Sadler's Wells’ premise

Where you’ll work

Sadler's Wells Ltd, Sadlers Wells, Rosebery Avenue
London
EC1R 4TN

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

THE WKCIC GROUP

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3 Apprenticeship Standard.

Requirements

Essential qualifications

GCSE or equivalent in:

Maths and English (grade 4-9)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Administrative skills
Team working

Other requirements

THIS JOB DESCRIPTION IS A GUIDE TO THE NATURE OF THE WORK REQUIRED OF THIS POSITION. IT IS NEITHER WHOLLY COMPREHENSIVE NOR RESTRICTIVE AND DOES NOT FORM PART OF THE CONTRACT OF EMPLOYMENT

About this company

Sadler’s Wells is a world-leading arts organisation, dedicated to presenting, producing and touring dance made today in all its forms. Sadler’s Wells commissions, presents and produces more dance than any other theatre in the world – from tango to hip hop, ballet to flamenco, Bollywood to cutting-edge contemporary dance. With an innovative, year-round programme of performances and learning activities, this is the place where artists come together to create dance, and where we welcome everyone to experience dance and be inspired. Dance has the ability to connect with people both intellectually and emotionally and Sadler’s Wells’ vision is that dance is part of everyone’s life. We want to make sure that dance continues to have something new to say but also that it continues to stimulate the way we think about the world around us. Over half a million people come to our theatres in London each year, with many more enjoying our touring productions at partner venues across the UK and in cities around the world. Sadler’s Wells Theatre has been located in Islington since the 17th century. Our modern day theatre comprises a main auditorium (1,500 seats); the Lilian Baylis Studio (180 seats); three rehearsals studios; bars, a café, facilities for private and corporate entertaining and offices for Sadler’s Wells’ staff. Our second theatre building and West End home, the Peacock (1,000 seats), is subject to a unique agreement whereby Sadler’s Wells and the London School of Economics jointly manage it, with the LSE presenting its lectures to students during the day and Sadler’s Wells presenting theatre at night.

After this apprenticeship

A possible full-time role at Sadlers Well's Theatre is dependent on outcome, performance and attitude during your apprenticeship.

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