Customer Service and Order Processing Apprentice

Summary

Earn whilst you learn with the Level 3 Customer Service Specialist Apprenticeship in conjunction with GLP Training. You'll learn all about our processes and handling customer queries as you grow learn and progress in your role.

Wage

£15,704 to £25,396.80, depending on your age

National Minimum Wage

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Salary will depend on the apprentice's age and experience, with reviews based on performance and progress.

Training course

Customer service specialist (level 3)

Hours

Monday - Thursday between 08:00 - 17:00, Friday 09:00 - 15:30.

40 hours a week

Start date

Tuesday 1 July 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Respond to customer inquiries promptly and professionally via email and phone
Process orders efficiently and accurately via our online platform
Actively promote our wide range of products to both new and existing clients
Develop and implement effective sales strategies to achieve revenue targets and drive business growth
Manage and update our company database
Maintain accurate financial and client records
Build and nurture strong relationships
Set and monitor weekly performance goals, ensuring their successful completion

Where you’ll work

UNIT 25
WINTERPICK BUSINESS PARK
HURSTPIERPOINT ROAD
WINEHAM
BN5 9BJ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

GLP TRAINING LTD

Your training course

Customer service specialist (level 3)

Equal to A level

Course contents

Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
Service Improvement: Make recommendations based on your findings to enable improvement
Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice

Your training plan

Customer Service Specialist Level 3.

Requirements

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Analytical skills
Team working

About this company

We are a fast-growing importer and distributor of authentic Spanish and Mediterranean food, located near Henfield. We take pride in our diverse and hardworking team, where everyone plays a key role in our success. Right now, we’re looking for a Purchases & Logistics Assistant to join us and help keep things running smoothly behind the scenes.

After this apprenticeship

Room to develop in a variety of business areas once your apprenticeship has been completed.

Ask a question

The contact for this apprenticeship is: