Customer Service Assistant Apprentice
ANDROMEDA SOLUTIONS LTD
NORTH YORKSHIRE (TS3 8TF)
Closes in 7 days (Sunday 27 April 2025 at 11:59pm)
Posted on 4 April 2025
Contents
Summary
Andromeda Solutions are looking for a friendly and hardworking individual to join their team. This role will involve providing exceptional customer support by addressing queries, resolving issues, and delivering a positive customer experience that upholds the company’s reputation and service standards.
- Wage
-
£15,000 a year
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday to Friday, hours to be confirmed.
37 hours 30 minutes a week
- Start date
-
Tuesday 6 May 2025
- Duration
-
1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
Main tasks of job:
- Handle customer enquiries via phone, email, live chat, or in-person, ensuring prompt and accurate responses.
- Resolve customer complaints by identifying issues, offering solutions, and following up to ensure satisfaction.
- Maintain accurate records of customer interactions, transactions, and feedback in the company’s database.
- Assist customers with product or service information, guiding them to make informed decisions.
- Collaborate with other departments to address customer needs and escalate complex issues as required.
- Process orders, returns, and refunds in line with company policies.
- Provide support in improving customer service processes by sharing insights and suggestions.
- Stay updated on company products, services, and policies to ensure accurate information is shared with customers.
Where you’ll work
QUEENSWAY HOUSE
QUEENSWAY
MIDDLESBROUGH
NORTH YORKSHIRE
TS3 8TF
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
THE EDUCATION TRAINING COLLECTIVE
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Your training plan
- Level 2 Customer Service at Redcar & Cleveland College.
- Functional skills Maths and English, if required.
More training information
This apprenticeship will be all on the job with the employer, you won't need to attend college.
Requirements
Desirable qualifications
GCSE in:
- English (grade A*-C/9-4)
- Maths (grade A*-C/9-4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Customer care skills
- Team working
- Initiative
- Time management
- Able to follow instructions
- Confidentiality
- Friendly
- Hardworking
- Microsoft Office knowledge
About this company
Based in Middlesbrough, with offices in York and Gateshead, we provide a complete range of IT Services and IT Support to Business and Home customers Nationwide. Whether you’re a business planning a major overhaul of its network or need IT support, or a home customer whose PC is playing up, our experienced engineers can help solve any issues at a competitive price. This isn’t just about the bottom line to us. We love our work and we hope you’ll love it too.
After this apprenticeship
An opportunity for a full-time position at the end of the apprenticeship.
Ask a question
The contact for this apprenticeship is:
THE EDUCATION TRAINING COLLECTIVE
Anna Reeves
anna.reeves@the-etc.ac.uk
07436795883
The reference code for this apprenticeship is VAC1000314084.
Apply now
Closes in 7 days (Sunday 27 April 2025 at 11:59pm)
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