Payroll Officer Apprentice

Summary

Join our friendly NHS Payroll Team, where you’ll gain hands-on experience processing payroll and pensions for a large organisation. You’ll work towards becoming a skilled Payroll Officer, learning to handle complex calculations, ensure accurate payments, and support staff with pay queries while studying for a nationally recognised qualification.

Wage

£25,883 a year

Check minimum wage rates (opens in new tab)

The salary listed is per annum and includes High Cost Area Supplement (HCAS). Upon successful completion of the apprenticeship, this role will lead to an automatic promotion to Payroll Officer (Band 4).

Training course

Payroll administrator (level 3)

Hours

Once competent, the working pattern will consist of three days in the office and two days working remotely. Shifts to be confirmed.

37 hours 30 minutes a week

Start date

Monday 9 June 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Process payroll information such as starters, leavers, and changes, ensuring data is accurate and deadlines are met
Set up new employees on the payroll system, entering key details like tax codes, pension information, and bank details
Calculate and apply payments and deductions, including sick pay, maternity pay, and other entitlements
Respond to payroll queries from staff and managers, providing advice or escalating where needed
Maintain accurate and confidential employee records in line with Trust and legal requirements
Liaise with HR and other departments to ensure consistent and up-to-date payroll information
Learn to use payroll systems and carry out manual calculations when required
Support in resolving overpayments and help prepare recovery information

Where you’ll work

Greenwood Offices
Heatherwood Hospital
Brook Avenue
Ascot
SL5 7GB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

MBKB LTD

Your training course

Payroll administrator (level 3)

Equal to A level

Course contents

gather, analyse and process payroll data and information
resolve different types of queries that may be presented from payroll customers such as employees, clients, management, explaining and documenting responses
deal with complaints, following processes and escalating complex situations
meet client or customer needs in line with service level agreements
provide customer service using agreed systems and processes, taking ownership for work applying agreed processes for checking
adhere to deadlines and process schedules both internal and statutory, mitigating the impact on the business, employees and clients of deadlines not being met by reprioritising tasks when dealing with conflicting or changing demands
select appropriate media for communication etc recognising the advantages and risks related to each method
escalate concerns relating to deadlines in a timely manner, suggesting solutions
use the appropriate communication media for each stakeholder for each situation. Examples may include ‘phone, face-to-face, email and letters, communicating and engaging professionally, accurately and appropriately, respecting the principles of data protection and confidentiality
Build and maintain trust and sound relationships with stakeholders to deliver quality payroll services
develop and maintain strong working relationships with team colleagues, supporting and collaborating to achieve results, seeking advice when appropriate within parameters of the role
use computerised payroll software and spreadsheet packages such as MS Excel
use systems and processes to support the payroll function. Examples may include the provision of accounting information and the Real Time Information submissions to His Majesty's Revenue and Customs (HMRC)
gather, analyse and process payroll data and information
resolve different types of queries that may be presented from payroll customers such as employees, clients, management, explaining and documenting responses
deal with complaints, following processes and escalating complex situations
meet client or customer needs in line with service level agreements
provide customer service using agreed systems and processes, taking ownership for work applying agreed processes for checking
adhere to deadlines and process schedules both internal and statutory, mitigating the impact on the business, employees and clients of deadlines not being met by reprioritising tasks when dealing with conflicting or changing demands
select appropriate media for communication etc recognising the advantages and risks related to each method
escalate concerns relating to deadlines in a timely manner, suggesting solutions
use the appropriate communication media for each stakeholder for each situation. Examples may include ‘phone, face-to-face, email and letters, communicating and engaging professionally, accurately and appropriately, respecting the principles of data protection and confidentiality
Build and maintain trust and sound relationships with stakeholders to deliver quality payroll services
develop and maintain strong working relationships with team colleagues, supporting and collaborating to achieve results, seeking advice when appropriate within parameters of the role
use computerised payroll software and spreadsheet packages such as MS Excel
use systems and processes to support the payroll function. Examples may include the provision of accounting information and the Real Time Information submissions to His Majesty's Revenue and Customs (HMRC)

Your training plan

Payroll Administrator Level 3 Apprenticeship Standard:

Location: Training is conducted remotely, allowing apprentices to participate from their workplace or home.
Format: Training sessions are delivered through a blend of interactive e-learning modules, and one-on-one tutor support

Requirements

Essential qualifications

GCSE in:

English (grade C)
Maths (grade C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Problem solving skills
Administrative skills
Number skills
Analytical skills
Logical
Team working

About this company

Frimley Health NHS Foundation Trust provides NHS hospital services for around 900,000 people across Berkshire, Hampshire, Surrey and South Buckinghamshire. We have three main hospitals - Frimley Park in Frimley near Camberley, Heatherwood in Ascot and Wexham Park near Slough. We run outpatient clinics and diagnostic services from Aldershot, Farnham, Fleet, Windsor, Maidenhead, Bracknell and Chalfont St Peter. We hold 3 core values, Committed to Excellence, Working Together, and Facing the Future

https://www.fhft.nhs.uk/ (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

This role has anautomatic promotion to Payroll Officer (Band 4) upon successful completion of the apprenticeship

Ask a question

The contact for this apprenticeship is:

Frimley Health NHS Foundation Trust

Kim Hyde

kim.hyde1@nhs.net

0300 614 5607

The reference code for this apprenticeship is VAC1000314049.

Apply now

Closes in 8 days (Monday 28 April 2025)

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After signing in, you’ll apply for this apprenticeship on the company's website.

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