HR Apprentice / Administrator

Summary

To support the HR department with maintaining its Human Resources Administration support, including Information processing and HR System and General HR Administration.

Wage

£19,240 a year

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Training course

HR support (level 3)

Hours

Monday - Friday, Shifts to be confirmed

37 hours a week

Start date

Wednesday 2 July 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

To produce, scan and provide offer letters and contracts of employment to new and existing staff
Send out contract packs to all new employees ensuring all information is returned in a timely manner and processed / filed
To process staff data onto the HR information system (New Starters, Leavers, Change of hours / salary and other contractual changes within the time scales to meet the appropriate payroll runs
To respond to reference requests received for ex-employees in a timely manner
To update and maintain the HR contents on the Intranet
To monitor HR Admin Inbox daily and action the queries and reference requests that come through
Collect, open and distribute post for the team and deliver post to the post room
Provide overall HR administrative support to the HR team, including mailmerge and large mail outs
Ensuring that filing and archiving of all the personnel files is maintained
Stocking up stationary as and when required and maintain stock levels at all times

Where you’ll work

4 Silver Court
Watchmead
Welwyn Garden City
AL7 1TS

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

NORTH HERTFORDSHIRE COLLEGE

Your training course

HR support (level 3)

Equal to A level

Course contents

Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
Teamwork: Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.

Your training plan

HR Support Level 3 Apprenticeship Standard

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Organisation skills
Problem solving skills
Administrative skills
Initiative
Equality & Diversity Legislati
Interpersonal Skills

About this company

Discover Quantum Care homes, where compassion meets excellence. Experience the familiar comforts of home – from the warmth and laughter to the sense of family and community. Our spaces are designed to evoke a homely and relaxing atmosphere, complemented by the tailored care you deserve. At Quantum Care, we empower individuals to live life on their own terms, with care as distinctive as each person we serve. Whether it’s residential, dementia, nursing, respite care or day care, our support adapts to meet your unique needs.

Company benefits

Benefits include Employee Assistance Programme, access to Happy Benefits ( retail discounts and many more), Blue Light Card, 25 days annual leave at start and increasing every year up to 30 days!

After this apprenticeship

Upon Successful completion of the apprenticeship, you will potentially get an opportunity to apply for a permanent HR Admin role

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