ICT Apprenticeship

Valence School

Westerham (TN16 1QN)

Closes in 15 days (Monday 21 April 2025)

Posted on 4 April 2025

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Summary

A fantastic opportunity has arisen to start a career in ICT whilst working towards a recognised Level 3 (Advanced) ICT qualification with optional Microsoft certification. You will assist in the delivery of first line IT support throughout the school including deploying IT hardware and software to users.

Wage

£14,526.20 to £23,492.04, depending on your age

National Minimum Wage

Check minimum wage rates (opens in new tab)

£19,290 gross p.a. (£10 per hour)

Training course
Information communications technician (level 3)
Hours
Monday to Thursday 8.30am to 4.30pm; Friday 8.30am to 4.00pm.

37 hours a week

Start date

Sunday 1 June 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

  • Support the IT Manager in responding to helpdesk calls regarding hardware, desktops and network support and resolve those problems within specified timescales in line with departmental protocols

  • Provide ongoing technical support for users of the school systems, including basic training to end users and advice on new technology

  • Support the interactive teaching technology and provide necessary support, including keeping accurate records of IT assets

  • Log calls with external suppliers to resolve warranty/non-warranty escalations

  • Ensure that only licensed software applications are installed on student and staff PCs to comply with software licensing agreements

  • Assist in receiving delivery of IT equipment and stock, security marking it and ensuring that it is entered into the appropriate inventory

  • Ensure that departmental procedures are followed at all times when undertaking IT tasks and activities

  • Attend team meetings and other associated meetings as necessary

  • Support and participate in implementing changes to technology and software as they are introduced within the school

  • Liaise appropriately with staff across the school to ensure tasks and activities are carried out to the satisfaction of users in line with school protocols

Where you’ll work

Westerham Road
Westerham
TN16 1QN

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

QA LIMITED

Your training course

Information communications technician (level 3)

Equal to A level

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

  • English (grade 9-5 (A*-C))
  • Maths (grade 9-5 (A*-C))

Desirable qualifications

GCSE in:

  • Information Technology (grade 9-5 (A*-C))

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Logical
  • Team working
  • Initiative

About this company

Valence School is a KCC Foundation residential and day Special School for children and young people aged 4-19 with physical disabilities, complex medical needs and associated learning and communication difficulties. We are part of the Kent Special Educational Needs Trust (KsENT. We offer a supportive, friendly and rewarding working environment and every member of staff participates in enabling our students to learn and to aspire to achieve meaningful independence.

http://www.valenceschool.com (opens in new tab)

Company benefits

Generous pension and life cover; national and local retail discount scheme; termly wellbeing sessions & social events; subsidised lunches; complimentary refreshments; free onsite parking.

After this apprenticeship

Opportunity for a permanent role on sucessful completion of the apprenticeship and further training/certification.

Ask a question

The contact for this apprenticeship is:

QA LIMITED

vacancies@valence.kent.sch.uk

01959 567841

The reference code for this apprenticeship is VAC1000313975.

Apply now

Closes in 15 days (Monday 21 April 2025)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

Company’s application instructions

Please review the application pack including the job description and person specification to support your completion of the online application form (CV's alone will not be considered). References will be taken up before interview and online checks unertaken for shortlisted candidates. This post is subject to the Rehabilitation of Offenders Act and the successful applicant will require an enhanced DBS check.