IT Apprentice

Summary

Gain real-world tech experience. Work alongside skilled experts. Receive full training and support. Grow your confidence and skills. We fix real problems daily. You’ll be part of the action. We offer a structured pathway, a supportive team environment, and varied, hands-on learning. If you’re motivated and ready, we’d love to hear from you.

Wage

Competitive

Competitive wage offered

Check minimum wage rates (opens in new tab)

Competitive apprenticeship salary with regular reviews All training costs fully covered Opportunities for a full-time role and progression after the apprenticeship

Training course

IT solutions technician (level 3)

Hours

Monday to Friday 10am until 4pm.

24 hours a week

Start date

Thursday 1 May 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Setting up new computers, servers, and networks
Handling support tickets and technical requests
Providing service desk assistance to end users
Shadowing senior technicians on-site and remotely
Managing and maintaining our repair workshop
Diagnosing and repairing desktops and laptops
Responding to phone and email support queries
Booking in incoming deliveries and hardware
Keeping track of equipment through asset management

Where you’ll work

2nd Floor Westgate House
Spital Street
Dartford
DA12EH

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

REMIT GROUP LIMITED

Your training course

IT solutions technician (level 3)

Equal to A level

Course contents

Work at any stage of the solution lifecycle.
Interpret client requirements.
Prioritise tasks to work within agreed project plans.
Ensure resources are used efficiently and responsibly.
Design solutions to meet client and business requirements.
Identify technical solutions using creative and critical thinking.
Install hardware or software, either physically or virtually.
Search and use different types of data or information sources.
Test and evaluate performance, functionality, and usability of solutions to ensure compliance with customer and project requirements.
Deploy and implement solutions, supporting change management practices.
Create and maintain documentation in accordance with best practice and organisational requirements.
Support multiple contemporary or legacy solutions to required levels of service.
Apply organisational policies and legislation in relation to security requirements, privacy, and confidentiality.
Communicate using a variety of tools and approaches, adapting language for technical and non-technical stakeholders.
Apply continuous professional development CPD to support their own learning, business needs and technical developments.
Work at any stage of the solution lifecycle.
Interpret client requirements.
Prioritise tasks to work within agreed project plans.
Ensure resources are used efficiently and responsibly.
Design solutions to meet client and business requirements.
Identify technical solutions using creative and critical thinking.
Install hardware or software, either physically or virtually.
Search and use different types of data or information sources.
Test and evaluate performance, functionality, and usability of solutions to ensure compliance with customer and project requirements.
Deploy and implement solutions, supporting change management practices.
Create and maintain documentation in accordance with best practice and organisational requirements.
Support multiple contemporary or legacy solutions to required levels of service.
Apply organisational policies and legislation in relation to security requirements, privacy, and confidentiality.
Communicate using a variety of tools and approaches, adapting language for technical and non-technical stakeholders.
Apply continuous professional development CPD to support their own learning, business needs and technical developments.

Your training plan

All training will take place either on-site at our office or remotely with the training provider, so there is no need to travel elsewhere.

You’ll spend most of your time learning hands-on with our team, supported by regular remote learning sessions with the training provider. We’ll also provide time during the week to complete coursework and training activities.

Requirements

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Customer care skills
Team working
Creative
Initiative
Non judgemental
Patience

Other requirements

Confidence is key; not in knowing everything, but in being willing to try, ask questions, and get stuck in. Are you genuinely interested in tech and ready to grow with us? Think about: Are you comfortable speaking with people and solving problems? Can you manage your time and stay organised? Are you keen to learn something new every day?

About this company

Bells IT Support is a trusted provider of IT support and cybersecurity services, based in Dartford, Kent. We specialise in delivering reliable, professional IT solutions to small and medium-sized businesses across the South East and London. Our services include IT support, cloud infrastructure, cybersecurity, VoIP systems, and managed web services. We pride ourselves on our friendly approach, fast response times, and ability to tailor solutions to meet each client’s needs. As a growing company, we offer a modern, collaborative workplace where apprentices can gain real-world experience, take ownership of tasks, and grow into skilled professionals within the IT industry.

https://bellsitsupport.co.uk (opens in new tab)

Company benefits

28 days holiday (including bank holidays). Casual dress code and relaxed office environment. Company events, socials, and team lunches. Free parking and easy pubic transport to office. Company pension scheme. Mental health support / EAP.

After this apprenticeship

Upon successful completion of the apprenticeship, you may be offered a full-time role as a 1st Line IT Support Technician.

Ask a question

The contact for this apprenticeship is:

BELLS IT SUPPORT LTD

Will Spence

careers@bellsitsupport.co.uk

The reference code for this apprenticeship is VAC1000313950.

Apply now

Closes in 20 days (Friday 25 April 2025 at 11:59pm)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

Cookies on Find an apprenticeship

Contents