IT Apprenticeship

Summary

Are you passionate about technology and eager to kickstart your career in IT? Covéa Insurance is excited to offer three fantastic IT Apprenticeship opportunities starting in Summer 2025. This is your chance to gain hands-on experience, earn qualifications, and set yourself up for a successful career in IT!

Wage

£24,150 a year

Check minimum wage rates (opens in new tab)

Salary reviews & performance-related bonus Generous pension scheme

Training course

Digital support technician (level 3)

Hours

We operate Monday to Friday, 36.25 paid hours a week, with additional flexitime & hybrid working opportunities.

36 hours 15 minutes a week

Start date

Monday 7 July 2025

Duration

1 year 1 month

Positions available

3

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

The 13-month programme gives you real experience in our IT teams –

Most of your time will be spent hands-on in our vibrant Halifax office, contributing to our IT performance, delivery and strategy. You’ll have the opportunity to work with various teams in the business to build and develop your technical skills.

You’ll spend 1 day a week studying, with regular virtual learning sessions, getting trained and studying towards your qualifications!

You will take part in an internal development program, developing skills, meeting new people, and working with others across the business!

Where you’ll work

A & B Mill
Dean Clough Mills
Halifax
HX3 5AX

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

ESTIO TRAINING LIMITED

Your training course

Digital support technician (level 3)

Equal to A level

Course contents

use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
communicate effectively through a variety of different channels using terminology appropriate to the audience
use digital resources to extend own knowledge and skills relevant to their role
risk assess the organisational impact of decisions that they take
use digital systems to identify productivity and performance improvements
use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
maintain system security in line with organisational policies.
support digital operations or digital change and transformation activities.
investigate application problems and enable resolution to maintain productivity and improve quality of service.
coach and guide stakeholders to develop their applications skills to use digital systems effectively.
monitor data to analyse systems use and provide insights to recommend use or applications developments.
support customers in the use of information, products and services through digital channels.
diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.
maintain end-user systems physically or remotely. For example: software, hardware or operating systems
provide and direct end-users to tools and resources to help them to resolve their digital problems.
use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
communicate effectively through a variety of different channels using terminology appropriate to the audience
use digital resources to extend own knowledge and skills relevant to their role
risk assess the organisational impact of decisions that they take
use digital systems to identify productivity and performance improvements
use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
maintain system security in line with organisational policies.

Your training plan

You’ll spend 1 day a week studying, with regular virtual learning sessions, getting trained and studying towards your qualifications!

Requirements

Essential qualifications

GCSE in:

English & Maths (grade C/4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Problem solving skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Initiative

About this company

At Covéa Insurance we understand a job is more than just a 9-5, it’s a big part of your life and it needs to make you smile. Our employees are at the heart of our organisation and we’re committed to supporting them to thrive and develop in our open and inclusive environment. Gone are the days of grey suits sitting in a stuffy boardroom; when it comes to common misconceptions about ‘dull’ insurance companies, we like to think we break the mould.

Company benefits

25 days holiday + bank holidays. Discounts on gym memberships, phone contracts, tech products, and lots of retailers. Support for your mental, financial & physical wellbeing, and access to Health benefits such as a 24/7 Virtual GP.

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

This is your chance to gain hands-on experience, earn qualifications, and set yourself up for a successful career in IT!

Ask a question

The contact for this apprenticeship is:

ESTIO TRAINING LIMITED

recruitment@coveainsurance.co.uk

The reference code for this apprenticeship is VAC1000313909.

Apply now

Closes in 13 days (Friday 18 April 2025)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

Company’s application instructions

Interview Process… There’ll be a telephone conversation with the Hiring Manager to discuss the role in more detail, followed by an Assessment Centre.

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