Apprentice Customer Service Practitioner - Langar Hall
Langar Hall
NOTTINGHAM (NG13 9HG)
Closes on Thursday 8 May 2025
Posted on 3 April 2025
Contents
Summary
Langar Hall is looking for a friendly, adaptable, and reliable Front of House (Customer Service) Apprentice to join our team! Nestled in the heart of the countryside, our restaurant and hotel is known for its warm hospitality and exceptional dining experience.
- Wage
-
£11,778 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Customer service practitioner (level 2)
- Hours
-
To be discussed with successful applicant.
Varying shifts available.
30 hours a week
- Start date
-
Thursday 5 June 2025
- Duration
-
1 year
- Positions available
-
2
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
Customer Service & Guest Experience
- Greet guests warmly and provide a welcoming atmosphere
- Assist with seating guests and taking reservations
- Deliver excellent customer service, ensuring guests have an enjoyable experience
- Handle customer inquiries
- Address guest concerns or requests efficiently and professionally
- Provide great hospitality to all our guests across all aspects of the hotel
- Food & Beverage Service
- Take food and drink orders accurately and relay them to the kitchen and bar
- Serve food and beverages in a timely and professional manner
- Clear tables and reset them efficiently between guests
- Assist with special events and private dining experiences
Operational Duties
- Support the FOH team with daily setup and closing procedures
- Maintain cleanliness and hygiene in the dining and service areas
- Follow health and safety regulations, including food handling procedures
- Assist with stock checks and replenishment of FOH supplies
- Apprenticeship Learning & Development
- Work alongside experienced team members to gain hands-on experience
- Attend training sessions to develop hospitality skills
- Gain knowledge of restaurant, front desk and customer service best practices in hospitality
- Work towards achieving relevant qualifications as part of the apprenticeship
Where you’ll work
CHURCH LANE
LANGAR
NOTTINGHAM
NG13 9HG
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
NOTTINGHAM COLLEGE
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Your training plan
- Customer Service Practitioner Level 2 https://www.instituteforapprenticeships.org/apprenticeship-standards/st0072-v1-1
- Functional Skills Level 1 / 2
Please click on the link above for more information regarding End Point Assessment.
Requirements
Essential qualifications
GCSE in:
- English (grade 9-3)
- Maths (grade 9-3)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- Presentation skills
- Team working
- Creative
- Initiative
About this company
Langar Hall is a charming, Grade II listed country house hotel and fine dining restaurant located in the Vale of Belvoir, 12 miles southeast of Nottingham. We are known for our unique blend of English country house charm and modern amenities - offering weddings, events, and fine dining. Langar Hall is a place that brings calm and joy to the demanding traveller. Giving you the opportunity to really enjoy our country setting, surrounded by lush parkland and gently sloping hills, this is the best place to escape for any occasion.
After this apprenticeship
- Potential opportunity for a permanent role within the company following successful completion of the apprenticeship
Ask a question
The contact for this apprenticeship is:
NOTTINGHAM COLLEGE
The reference code for this apprenticeship is VAC1000313886.
Apply now
Closes on Thursday 8 May 2025
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