Business Administrator Apprentice

Summary

To support with the administration of the business functions, including purchase ledger and credit control, operations and supporting the sales team.

Wage

Competitive

Competitive wage offered

Check minimum wage rates (opens in new tab)

Training course

Business administrator (level 3)

Hours

Monday - Friday, 08:00 till 17:00, with a 30 minute lunch break.

42 hours 30 minutes a week

Start date

Thursday 7 August 2025

Duration

1 year 9 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

To support the Account's Administrator with credit control and purchase ledger admin work.
Recieving and processing customer orders, ensuring all information is accurate and complete, and liaising with teams to confirm product availability and delivery schedules.
Being point of contact with the suppliers for invoicing queries.
Track order progress, ensuring timely and accurate deliveries and maintaining order and delivery schedules in the internal system, updating customer on order status as needed.
Assisting with quoting, preparing sales proposals, and responding to customer inquiries and generating sales reports, including sale forecasts, order volumes, and delivery timelines.
Coordinating between the sales and manufacturing departments to ensure that product specifications are met.
Serving as point of contact for customers regarding order status, product availability, and delivery schedules, addressing customer complaints or issues with orders and resolve them in a timely and professional manner.
Ensuring customers are informed of any potential delays or issues related to their orders.
Maintaining up-to-date records of all sales transactions, orders, and communications with customers, generating regular reports for management, providing insights into sales performance, product inventory, and delivery metrics.
Ensuring all sales documentation (quotes, orders, invoices) is filed and easily accessible.

Where you’ll work

Hoobrook Industrial Estate, Worcester Road
Kidderminster
DY10 1HY

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

NCG

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

You will be required to attend classes at Kidderminster College one day a week to achieve the level 3 Business Administrator Apprenticeship Standard qualification.

Requirements

Essential qualifications

GCSE in:

maths and English (grade 4/C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Problem solving skills
Professional

Other requirements

Will be based at the Kidderminster site. Travel to other sites may be required for personal development training but to be discussed at the time.

About this company

At Harlow Timber Kidderminster we supply a variety of sectors including construction companies, merchants, garden buildings, stable manufacturers, joinery companies, fencing and landscaping contractors as well as packing case and pallet companies. With additional capabilities of our sawmill, we can offer a variety of bespoke products to fulfil our customer's needs all from one source.

Company benefits

Life assurance cover Access to 24/7 online GP Employee assistance programme Extras retail discounts & Byond card Employee referral scheme In house training and recognised qualifications

After this apprenticeship

After completing the apprenticeship, you can look at progressing into a range of different areas depending which area within the business is of interest.

Ask a question

The contact for this apprenticeship is:

NCG

Bethany Wigham-Moule

bethany.wighammoule@kidderminster.ac.uk

01562 543528

The reference code for this apprenticeship is VAC1000313857.

Apply now

Closes on Thursday 31 July 2025

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