Customer Service Advisor Apprentice
K D B SERVICES LTD
Bury (BL9 6HH)
Closes in 26 days (Friday 2 May 2025)
Posted on 3 April 2025
Contents
Summary
Are you looking to kickstart your career in a dynamic and growing business? KDB Services Ltd, a fast-paced, family-run company based in Bury, is offering an excellent opportunity for an enthusiastic apprentice to join our team.
- Wage
-
£14,918.80 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday to Friday 8.00am - 4.00pm.
37 hours 30 minutes a week
- Start date
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Monday 12 May 2025
- Duration
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1 year 4 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
- Assisting with general office duties to maintain an efficient work environment
- Answering phone calls and emails, providing excellent customer service
- Interacting with customers and clients while maintaining accurate records
- Gaining a strong understanding of the company’s core values and applying them in daily tasks
- Updating in-house systems with essential information
- Creating new folders and job files using Microsoft applications.
- Managing and updating spreadsheets with accurate data
- Explaining product and service options to customers, highlighting benefits
- Handling complex customer complaints and resolving issues professionally
- Scanning, filing, and posting documents as required
- Performing additional administrative duties as requested to support the team
Where you’ll work
28 Bridge Street
Bury
BL9 6HH
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
BURY COLLEGE
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Your training plan
Customer Service Practitioner L2 Standard.
This qualification requires college attendance once per month.
Requirements
Essential qualifications
GCSE in:
- English (grade C/4 or above or equivalent)
- Maths (grade C/4 or above or equivalent)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Team working
- Initiative
- Non judgemental
Other requirements
What We Offer: ✅ Immediate start in a modern office environment ✅ Full training and mentorship ✅ Career growth and progression opportunities ✅ A friendly, supportive team within a growing company What We’re Looking For: ✔️ A motivated and eager-to-learn individual ✔️ Strong communication and organizational skills ✔️ A proactive approach and attention to detail ✔️ A commitment to providing excellent customer service
About this company
With 25 years of industry experience, KDB Services Ltd is a trusted, family-run business dedicated to delivering high-quality construction services. As a main contractor, we work across a broad range of clients, offering tailored solutions to meet diverse project needs. Our reputation is built on precision, reliability, and an unwavering commitment to excellence. We take pride in our high level of customer service, ensuring clear communication, transparency, and a proactive approach at every stage of a project. From initial consultation to project completion, we work closely with our clients to understand their unique requirements, providing expert guidance and seamless execution. At KDB Services Ltd, we believe in building long-term relationships based on trust, integrity, and exceptional workmanship. Our skilled team is dedicated to maintaining the highest industry standards, consistently delivering projects on time, within budget, and to the highest quality. Whether working on small-scale developments or large commercial projects, we bring the same level of dedication and professionalism to every job.
After this apprenticeship
At KDB Services Ltd, we believe in nurturing talent and investing in our team’s future. This apprenticeship is just the beginning of a rewarding career with us.
For the right candidate, we offer a long-term career opportunity with clear progression pathways. Upon successful completion of the apprenticeship, there is the potential for a permanent position within the company, allowing you to grow and develop within a supportive and forward-thinking environment.
Join us and build a future where your skills and dedication are valued!
Ask a question
The contact for this apprenticeship is:
BURY COLLEGE
The reference code for this apprenticeship is VAC1000313853.
Apply now
Closes in 26 days (Friday 2 May 2025)
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After signing in, you’ll apply for this apprenticeship on the company's website.
Company’s application instructions
Please click on the link below. Complete the form at the bottom of the vacancy with your details and attach a copy of your CV. A member of the Bury College apprenticeship team will then be in touch regarding your application.