Customer Service Apprentice

LIQUIPAK LIMITED

HUDDERSFIELD (HD1 3RR)

Closes today at 11:59pm

Posted on 3 April 2025

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Summary

Thanks to a continued period of growth, an exciting opportunity has arisen for a Customer Service Assistant to join Liquipak. We are looking for an individual, who has excellent communication skills, and the ability to work across teams to ensure consistently high-quality work is produced with excellent attention to detail.

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, shifts to be confirmed.

37 hours 30 minutes a week

Start date

Thursday 1 May 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Main responsibilities:

  • Being the first point of contact for incoming calls and emails
  • Processing orders from customers
  • Answering customer queries, dealing with product issues and questions
  • Managing returns and replacements
  • Arranging, managing, and tracking deliveries

Where you’ll work

UNIT 1
QUEENS MILL BUSINESS CENTRE
QUEENS MILL ROAD
HUDDERSFIELD
HD1 3RR

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

NATIONAL BUSINESS COLLEGE LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Your training plan

  • You will attend National Business College in Huddersfield, one day a fortnight

Requirements

Desirable qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Administrative skills
  • Logical
  • Team working

Other requirements

Please complete your application form in detail

About this company

Specializing in powerful cleaning agents, Liquipak has grown from a small range of five British-made products to a comprehensive lineup. Today, we offer over 80 high-quality products for households, outdoor spaces, gardens, vehicles, hand care, and industrial use. Our commitment to quality drives us to continually improve and provide you with the best in the industry.

https://www.liquipak.co.uk/ (opens in new tab)

After this apprenticeship

  • To progress to level 3

Ask a question

The contact for this apprenticeship is:

NATIONAL BUSINESS COLLEGE LIMITED

Keely Carleton

keely@nationalbusinesscollege.co.uk

The reference code for this apprenticeship is VAC1000313806.

Apply now

Closes today at 11:59pm

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