Level 2 Customer Service/Admin/Office Apprentice @ Ocker Hill Infant School

Summary

A fantastic opportunity has arisen to be the ‘face’ of the school and work as a Customer Service Apprentice at Ocker Hill Infant School. You will be part of a busy team, undertaking a variety of customer service and administration-based duties.

Wage

£11,778 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course

Customer service practitioner (level 2)

Hours

30 hours per week - Monday to Friday. Exact times to be confirmed.

30 hours a week

Start date

Monday 2 June 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

As a member of the school administration team, your main jobs and duties will consist of:

Word processing / data entry
Filing
Photocopying
Dealing with incoming/outgoing post
Answer the telephone and take messages as well as dealing with queries from parents and visitors to the school
Undertake relevant and appropriate training related to the role as part of your personal development
To undertake tasks keeping data protection and safeguarding in mind at all times
Attend meetings
Flexible to provide admin support to various team members
Being committed to safeguarding and promoting the welfare of children and young people. Any disclosures or concerns to be reported to the school’s safeguarding officer.
To carry out any other duties relevant to the post

Where you’ll work

Gospel Oak Road
Tipton
DY4 0DS

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

JUNIPER TRAINING LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

As well as working towards a Level 2 Customer Service Practitioner Apprenticeship Standard, you will learn job-specific skills from experienced colleagues.

Sandwell apprentices also participate in our bespoke 'Skills Academy' for apprentices. In addition to a workplace mentor you will receive support throughout your apprenticeship by a dedicated mentor from the Council's Apprenticeships team.

Requirements

Essential qualifications

GCSE in:

English (grade A*-C/9-4 or L2 equivalent)
Maths (grade A*-C/9-4 or L2 equivalent)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Team working
Initiative
Non judgemental
Patience
Confidentiality
Flexibility
Willing to learn
Maturity
Reliability

Other requirements

You must be willing to shadow senior staff, attend relevant training and be flexible to support the needs of the post. You will need to have a due regard for Safeguarding and Child Protection, therefore you will be required to undertake an Enhanced DBS Check prior to commencing in the post. Annual leave must be taken outside of term time only.

About this company

Sandwell is a large, multicultural metropolitan borough situated in the heart of the Black Country, to the west of Birmingham, within the West Midlands conurbation and with a population of over 280,000. The Council is one of the largest employers in the Borough with employees in a variety of occupations, providing a comprehensive range of services. For more information about Sandwell Council’s apprenticeship programme and our recruitment process please visit our YouTube channel. Find out more information on Sandwell’s Values and Behaviours on the council’s webpage. For more information on careers in local government you can view a copy of the Local Government Career Guide.

https://www.ockerhill-inf.sandwell.sch.uk/ (opens in new tab)

After this apprenticeship

The post is offered on a fixed-term contract to cover the duration of the apprenticeship training. You will receive support and guidance to identify and apply for any further apprenticeships or internal jobs that you are suitably experienced and qualified for. Our 'Next Steps' workshop will help you to identify the skills that you have gained throughout your apprenticeship in order to update your CV and apply for any opportunities.

Ask a question

The contact for this apprenticeship is:

Sandwell Metropolitan Borough Council

Rich Nettleton

rich_nettleton@sandwell.gov.uk

The reference code for this apprenticeship is VAC1000313785.

Apply now

Closes in 15 days (Monday 21 April 2025 at 11:59pm)

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