Business Administrator Apprentice

Summary

Spencer Properties is looking for an energetic and professional team member to contribute to property administration tasks.

Wage

£15,704 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course

Customer service practitioner (level 2)

Hours

Shifts to be confirmed

40 hours a week

Start date

Monday 12 May 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Support and engage with different parts of the organisation
Interact with customers and internal colleagues
Contribute towards the efficiency of the business
Providing support via telephone, email, and property viewings
Providing support to the wider team when needed
Preparing documentation

Where you’ll work

18 Headingley Lane
Leeds
LS6 2AS

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

LUMINATE EDUCATION GROUP

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

Customer Service Practitioner Level 2 Apprenticeship Standard:

Training will take place one day per month at Printworks Campus, Leeds
You will also recieve regular reviews from your Assessor

Requirements

Desirable qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Analytical skills
Team working

Other requirements

Applicants must hold a driving license to ensure they can make property viewings across Leeds.

About this company

About Spencer Properties Letting Agent in Leeds Spencer Properties Spencer Properties is proud to be a leading Private landlord and a successful family business that has been established for over 60 years. Our residential lettings team are with you every step of the way, ensuring a smooth process and helpful communication at every stage. Our advice is always honest and clear. Through each negotiation, we share our expertise and resources with all parties, answering questions and liaising with you from start to finish. The expertise of our people, together with extensive knowledge of all our properties allow us to offer a unique service to each individual and assist with every step of the rental process. Our operational structure allows us to continue developing our portfolio of properties which caters to students, professionals and families varying from mansion houses to cosy flats. We can deliver exceptional service supported by our core strengths: our committed and expert teams. Some of our core strengths: We own all our properties We are Golden owners of The Unipol Code The Spencer family are actively involved in the business All our deposits are registered with the TDS All our properties are maintained to the highest standards We operate a 24/7 Emergency Call Out Service, which helps us protect our tenants and properties Our advice is always honest and clear Being the proud owners of all our properties, allows us to ensure we provide well maintained comfortable homes. Our in-house maintenance team takes pride and invests time in all our properties. By delivering great service, we can deliver the results our customers need.

http://www.spencer-properties.co.uk/ (opens in new tab)

After this apprenticeship

Potential to progress onto Business Adminstrator Level 3

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The contact for this apprenticeship is: