Level 3 Customer Account Handler Apprentice

Summary

The apprentice will provide an efficient liaison between the Customer, Area Sales Manager, Internal Departments and the various factories from first enquiry to delivery of finished goods, providing information to customers regarding orders/deliveries etc. The apprentice will undertake a Level 3 Business Administration Apprenticeship.

Wage

£15,704 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Salary to be reviewed on a yearly basis, and will increase per year: Start - apprentice rate Year 1 – £16,000 Year 2 – £18,500 Year 3 – £21,500 Year 4 – 80% of role Year 5 – 90% of role Year 6 – 100% of role

Training course

Business administrator (level 3)

Hours

Monday to Friday. Shifts can be either: 8am - 4pm, 8.30am - 4.30pm, 9am - 5pm

40 hours a week

Start date

Monday 1 September 2025

Duration

1 year 8 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Taking enquiries via the telephone/email and processing them accordingly
Processing new and established customer orders; working closely with the planning departments and also liaising with the warehouse/transport departments for efficient deliveries
Dealing with artwork from initial stages through to customer approval (where necessary) to finished product
To provide an efficient customer service with regard to prompt attention to all enquiries/complaints and being responsible for the collation of all relevant information
To deal with any customer complaints alongside the technical/quality control departments
To maintain and update customer price files
Extensive use of the PC to input/amend orders from receipt until invoice stage
To provide stock information and proof of deliveries where necessary
To co-ordinate the cost recovery on originations and obsolete stocks and labels
Some travel to customers & other Berry sites may be required on occasion

Experience desired:

Sales account co-ordination
Customer service & order intake experience required
Microsoft Word & Excel knowledge needed
Must be able to communicate at all levels
Excellent telephone manner
Must be able to work as part of a team and on own initiative
Good organisation skills
Confident and self-motivated
Able to work under pressure and prioritise a busy workload
May need to work extra hours when required
Experience of SAGE would be an advantage (but not essential)
Comfortable working in a process changing environment

Where you’ll work

Haslingden Road
Guide
Blackburn
Lancashire
BB1 2PX

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

BURNLEY COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

The apprentice will undertake the Level 3 Business Administration Apprenticeship.

Day-release training takes place at Burnley College.

Requirements

Essential qualifications

GCSE in:

English (grade A*-C/9-4)
Maths (grade A*-B/9-5)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Team working
Initiative

Other requirements

May need to work extra hours when required. Some travel to customers and other Berry sites may be required on occasion.

About this company

At Berry, we create innovative packaging solutions that we believe make life better for people and the planet. We do this every day by leveraging our unmatched global capabilities, sustainability leadership, and deep innovation expertise to serve customers of all sizes around the world. Harnessing the strength in our diversity and industry leading talent of 40,000+ global employees across more than 240+ locations, we partner with customers to develop, design, and manufacture innovative products with an eye toward the circular economy. The challenges we solve and the innovations we pioneer benefit our customers at every stage of their journey.

https://www.berryglobal.com/en/ (opens in new tab)

After this apprenticeship

The apprentice may secure full-time employment on successful completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

BURNLEY COLLEGE

Themis Team

themis@burnley.ac.uk

The reference code for this apprenticeship is VAC1000313706.

Apply now

Closes on Friday 9 May 2025

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