Store Assistant Retail Apprenticeship

DETLING COMMUNITY INTEREST COMPANY

Maidstone (ME14 3EY)

Closes in 16 days (Monday 21 April 2025 at 11:59pm)

Posted on 2 April 2025

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Summary

We are looking for a friendly and welcoming individual to support at a busy community store in Detling. This apprenticeship will involve a wide variety of different job roles at the store. This is the perfect environment for someone wanting a socially interactive and rewarding workplace.

Wage

£15,311.40 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course
Retailer (level 2)
Hours
Monday-Saturday 8:00am - 4:00pm Wednesday & Sunday 8:00am - 1:00pm

38 hours 30 minutes a week

Start date

Monday 28 April 2025

Duration

1 year 2 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

  • Store Assistant to support the Directors and Volunteers in the store by providing customer service

  • Stock management

  • Keeping the store clean

  • Café service

  • Serving customers from the till

  • Post Office customer service

Where you’ll work

Pilgrims Way
Detling
Maidstone
ME14 3EY

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

RM TRAINING (UK) LIMITED

Your training course

Retailer (level 2)

Equal to GCSE

Course contents
  • Communicate with customers to meet their requirements and encourage customer loyalty and repeat business.
  • Serve customers in line with brand standards, legislation, business procedures and the values of the business.
  • Provide a retail service that balances the customers’ needs with additional linked products and services.
  • Use face to face or online sales techniques such as product and price comparisons to support or influence the customer in their purchasing decisions.
  • Promote seasonal or local offers through in-store or online promotions.
  • Identify situations that may damage business reputation in line with company policy and escalate as required.
  • Maintain good merchandising to meet the needs of the business whilst ensuring safety.
  • Maintain stock levels and storage conditions such as correct temperature, lighting, ventilation, packaging to meet customer demand and minimise stock loss.
  • Use technology and applications to support sales and service ensuring that maintenance issues are reported.
  • Support team and colleague development through buddying and/or coaching.
  • Comply with regulations and legislation relevant to their role and business.
  • Contribute to continuous improvement activities which focus on improving sustainability within the business.
  • Handle complaints within remit or escalate as appropriate.
  • Support sales across a range of promotional events throughout the calendar year.
  • Communicate with customers to meet their requirements and encourage customer loyalty and repeat business.
  • Serve customers in line with brand standards, legislation, business procedures and the values of the business.
  • Provide a retail service that balances the customers’ needs with additional linked products and services.
  • Use face to face or online sales techniques such as product and price comparisons to support or influence the customer in their purchasing decisions.
  • Promote seasonal or local offers through in-store or online promotions.
  • Identify situations that may damage business reputation in line with company policy and escalate as required.
  • Maintain good merchandising to meet the needs of the business whilst ensuring safety.
  • Maintain stock levels and storage conditions such as correct temperature, lighting, ventilation, packaging to meet customer demand and minimise stock loss.
  • Use technology and applications to support sales and service ensuring that maintenance issues are reported.
  • Support team and colleague development through buddying and/or coaching.
  • Comply with regulations and legislation relevant to their role and business.
  • Contribute to continuous improvement activities which focus on improving sustainability within the business.
  • Handle complaints within remit or escalate as appropriate.
  • Support sales across a range of promotional events throughout the calendar year.

Your training plan

  • 20% of the working hours will be allocated to the apprenticeship
  • A face-to-face meeting once a moth will take place in the workplace

Requirements

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Team working
  • Creative

Other requirements

Due to the rural location of the job, you will need your own form of transport as there is not any public transport suitable to the store.

About this company

A village store is integral to a community and a lifeline for many people who for whatever reason cannot easily get out and about. We’re a store with a mission to serve not just our village but the wider community. ​We want to make it easier for our residents to do their shopping. We want to make it a venue for visitors. ​Given our location, Detling Community Store is a handy stop off for walkers, cyclists and visitors coming along the Pilgrims Way. We’re open 7 days a week. So why not take a break in our coffee shop, admire the views and sample one of our local cakes. We've got bike parking, and tools if you need to fix your bike. We'll also fill your water bottles for free, and have a water bowl for our doggy visitors too. ​And we want to make it a destination point for the wider community too. ​If you want to shop with a conscience, our community store is not only convenient but green. We’ve said no to plastic and yes to paper bags. We have a range of refillable items, including washing up liquids, soaps and oils.

https://www.detlingcommunitystore.co.uk/ (opens in new tab)

After this apprenticeship

A full time role will be offered after a succesful apprenticeship is completed (subject to review). 

Ask a question

The contact for this apprenticeship is:

RM TRAINING (UK) LIMITED

Chris Greenfield

chris@rmtraining.co.uk

01702 782001

The reference code for this apprenticeship is VAC1000313498.

Apply now

Closes in 16 days (Monday 21 April 2025 at 11:59pm)

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