Apprentice Receptionist / Administrator

Summary

This is an exciting opportunity for an individual looking to start their career in office administration and reception. As an Apprentice Administrator, you will gain hands-on experience and receive training in a variety of administrative tasks and customer facing duties.

Wage

£18,000 a year

Check minimum wage rates (opens in new tab)

Training course

Business administrator (level 3)

Hours

Monday - Friday, working hours TBC Will be required to cover Saturdays when needed (to cover holidays or sickness etc.)

40 hours a week

Start date

Saturday 10 May 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Key Responsibilities:

Greet visitors and clients in a professional and friendly manner, ensuring they are directed to the appropriate person or department
Answer incoming phone calls, direct calls to the relevant person, and take accurate messages where necessary
Manage and maintain the reception area, ensuring it is tidy and welcoming
Assist with scheduling appointments, meetings, and room bookings
Perform general administrative duties, such as filing, photocopying, and data entry
Assist with managing incoming and outgoing mail and packages
Support with maintaining office supplies and equipment inventory
Assist with preparing reports, documents, and correspondence as requested
Handle basic enquiries from clients, customers, and colleagues
Support the wider team with administrative projects and tasks as required
Maintain confidentiality and ensure all data is handled in line with company policies and procedures

Skills and Qualifications:

A keen interest in developing administrative and customer service skills
Strong communication skills, both verbal and written
Excellent organisational and time-management abilities
Ability to work well both independently and as part of a team
A friendly and professional attitude when interacting with clients and visitors
Basic IT skills, including Microsoft Office (Word, Excel, Outlook).
A willingness to learn and develop new skills

GCSEs (or equivalent) in English and maths preferred.

Where you’ll work

Rochdale Road
Todmorden
OL14 5AA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

THE APPRENTICESHIP COLLEGE LTD

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

This role is supported by a Business Administration Level 3 apprenticeship standard qualification including Functional Skills in maths and English (if required), delivered by the apprenticeship college.

This training will be delivered via live virtual sessions twice monthly using IT specific sessions, workshops and theatre-based learning to deliver the standard. Ongoing skills coach support will also be provided.

Requirements

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Logical
Initiative
Non judgemental
Patience

Other requirements

Why Join Us: Receive structured training and support throughout your apprenticeship. Gain practical experience in a real-world office environment. Opportunities for career progression and personal development. Be part of a supportive and friendly team.

About this company

Face to Face Estate Agents is a dynamic and growing organization, committed to providing excellent services to our clients while fostering a positive and supportive work environment. We are currently seeking a motivated and enthusiastic Apprentice Receptionist / Administrator to join our team and support our daily operations.

https://www.face2faceestateagents.co.uk/todmorden-office (opens in new tab)

After this apprenticeship

Upon completion of the apprenticeship, there will be an opportunity to gain a permanent position within the company.

Ask a question

The contact for this apprenticeship is: