Payroll and Pensions Administrator Apprentice

Summary

In this role, you will be responsible for supporting the smooth processing of payroll and pension administration, ensuring accurate record-keeping, and assisting with a variety of administrative tasks whilst undertaking your Payroll Administrator Level 3 qualification with excellent support.

Wage

£15,600 a year

Check minimum wage rates (opens in new tab)

Training course

Payroll administrator (level 3)

Hours

Monday to Friday between 8am-5pm. No weekend working.

37 hours 30 minutes a week

Start date

Thursday 1 May 2025

Duration

1 year 6 months

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Payroll Administration:

Complete statutory forms such as SSP1, SMP1, and SPP1 as required.
Support the processing and onboarding of new employees.
Input new starter details and P45 information into the payroll system.
Assist with tracking and chasing overpayments via email, ensuring the data is up-to-date in the tracking system.
File payroll-related documents via the internal email system and manage physical paperwork.
Support the payroll team in processing payroll and other payroll-related tasks as needed.
Answer incoming calls and resolve payroll-related queries or triage to the appropriate team member.
Respond to email queries regarding payroll matters, resolving them where possible or
triaging as necessary.

Pensions Administration:

Provide administrative support to the pensions team with day-to-day tasks.
Answer incoming calls regarding pensions, resolve issues when possible, or triage to the relevant team.
Respond to pension-related email queries, resolve them where possible, and file information into the correct locations.
Prepare and process data for submission to various pension funds.
Perform data cleansing tasks and cross-check pension files for accuracy and consistency.

Where you’ll work

Teme House
Whittington Road, Whittington
Worcester
WR5 2RY

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

MBKB LTD

Your training course

Payroll administrator (level 3)

Equal to A level

Course contents

gather, analyse and process payroll data and information
resolve different types of queries that may be presented from payroll customers such as employees, clients, management, explaining and documenting responses
deal with complaints, following processes and escalating complex situations
meet client or customer needs in line with service level agreements
provide customer service using agreed systems and processes, taking ownership for work applying agreed processes for checking
adhere to deadlines and process schedules both internal and statutory, mitigating the impact on the business, employees and clients of deadlines not being met by reprioritising tasks when dealing with conflicting or changing demands
select appropriate media for communication etc recognising the advantages and risks related to each method
escalate concerns relating to deadlines in a timely manner, suggesting solutions
use the appropriate communication media for each stakeholder for each situation. Examples may include ‘phone, face-to-face, email and letters, communicating and engaging professionally, accurately and appropriately, respecting the principles of data protection and confidentiality
Build and maintain trust and sound relationships with stakeholders to deliver quality payroll services
develop and maintain strong working relationships with team colleagues, supporting and collaborating to achieve results, seeking advice when appropriate within parameters of the role
use computerised payroll software and spreadsheet packages such as MS Excel
use systems and processes to support the payroll function. Examples may include the provision of accounting information and the Real Time Information submissions to His Majesty's Revenue and Customs (HMRC)
gather, analyse and process payroll data and information
resolve different types of queries that may be presented from payroll customers such as employees, clients, management, explaining and documenting responses
deal with complaints, following processes and escalating complex situations
meet client or customer needs in line with service level agreements
provide customer service using agreed systems and processes, taking ownership for work applying agreed processes for checking
adhere to deadlines and process schedules both internal and statutory, mitigating the impact on the business, employees and clients of deadlines not being met by reprioritising tasks when dealing with conflicting or changing demands
select appropriate media for communication etc recognising the advantages and risks related to each method
escalate concerns relating to deadlines in a timely manner, suggesting solutions
use the appropriate communication media for each stakeholder for each situation. Examples may include ‘phone, face-to-face, email and letters, communicating and engaging professionally, accurately and appropriately, respecting the principles of data protection and confidentiality
Build and maintain trust and sound relationships with stakeholders to deliver quality payroll services
develop and maintain strong working relationships with team colleagues, supporting and collaborating to achieve results, seeking advice when appropriate within parameters of the role
use computerised payroll software and spreadsheet packages such as MS Excel
use systems and processes to support the payroll function. Examples may include the provision of accounting information and the Real Time Information submissions to His Majesty's Revenue and Customs (HMRC)

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Logical
Team working
Initiative
Non judgemental
Patience

About this company

Aspens Services Ltd is a market leading contract catering company specialising in school food. By combining our understanding of the education sector and our knowledge of what’s on trend in the food world, we encourage creativity and excitement in our kitchens, allowing our teams to do what they do best and provide fantastic food experiences for the children. By providing excellent care and services to both clients and children, we have ensured the successful growth of the company and to keep up with the rapid pace of this growth, we are now looking for an Apprentice Chef! With over 700 sites we are one of the top 100 fastest growing independent companies in the UK with great career opportunities! If you’re passionate about skills development, we want to hear from you

After this apprenticeship

You will become a Payroll and Pensions Administrator with us with the ability to work your way up within the business.

Ask a question

The contact for this apprenticeship is:

MBKB LTD

The reference code for this apprenticeship is VAC1000313388.

Apply now

Closes in 11 days (Wednesday 30 April 2025)

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