Client Service Apprentice - Audio – Find an apprenticeship

Summary

This Client Service Apprentice position is an excellent opportunity for a bright, analytical and numerical Client Service Apprentice to support the busy AudioTrack help desk team primarily on all aspects of the system.

Wage

£25,207 a year

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Training course

Customer service specialist (level 3)

Hours

Monday - Friday on a Rota basis, 9am - 5pm, and 9:30- 5:30pm, and 10am - 6pm.

35 hours a week

Start date

Tuesday 29 April 2025

Duration

1 year 7 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Learn AudioTrack and our other audio products comprehensively
Day-to-day support of the AudioTrack helpdesk. Ensuring that all helpdesk calls and incoming emails are acted upon in a timely manner
Develop, grow and maintain strong working relationships with all clients
Liaise with our clients' tech partners whose systems integrate with AudioTrack
Maintain the internal client management system and log all helpdesk calls and emails
Share your ideas and proactively contribute to marketing and client communications
Analyse and report on key metrics, including system usage and helpdesk volumes
Load weekly and ad-hoc data files provided by radio stations using automated processes, troubleshoot where the files contain incorrect data and liaise with the stations to provide new files
Be involved in the testing of new product developments and enhancements
Support the team in maintaining the AudioTrack databases
Replicate customer-reported issues, capturing and recording necessary information
Identify and escalate priority issues
Report software bugs/faults, liaise with developers and conduct testing to ensure these are resolved

Where you’ll work

114 ST MARTIN'S LANE
LONDON
ENGLAND
WC2N 4BE

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

INTEC BUSINESS COLLEGES LIMITED

Your training course

Customer service specialist (level 3)

Equal to A level

Course contents

Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
Service Improvement: Make recommendations based on your findings to enable improvement
Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice

Your training plan

Customer Service Specialist Level 3
End Point Assessment
Monthly Assessor Sessions on site

Requirements

Essential qualifications

GCSE in:

Mathematics & English (grade 9-6 (A*B))

A Level in:

3 Qualification or equivalent (grade atleast 1)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

IT skills
Attention to detail
Problem solving skills
Presentation skills
Number skills
Analytical skills
Team working
Confident & Outgoing
Strong Communication

Other requirements

• You will be a confident and outgoing individual, who presents both themself and concepts and ideas well. Previous experience of presenting to others, would be an advantage. • You will be numerate with an ability to analyse and interpret data and understand audience measurement calculations. • A love all things software and systems and the ability to learn new systems and processes quickly will be fundamental to success in this role. • Previous experience of working with the public or clients would be an advantage, and strong communications skills, both verbal and written are a must. • Excellent attention to detail, with the ability to demonstrate this, is essential – along with the ability to prioritise and problem solve. • This role requires someone who thrives on working as part of a team. • Knowledge of the media industry and the data that is used would be an advantage. • Experience of Hubspot CRM and Sales tools would be helpful, but not essential. • Educated to a minimum of Level 3 qualifications (e.g. A Levels) is required with GCSEs in Maths and English at grade B/6 and above.

About this company

Adwanted brings data, content and software solutions to the media industry, working with the UK’s largest advertising players in the business. The team is relaxed, sociable and welcoming – and our casual dress code helps foster that environment. The company is small enough to mean we work openly with all areas of the business (our events, marketing, data, commercial, IT, news and management teams) – but we’re big enough to have appropriate tools and processes in place to make your work easier, more productive and more enjoyable. You’ll get a laptop with peripherals to suit your way of working. We have a generous budget for employee education – so whether online learning or traditional courses help you best, or you’d just prefer to trawl Amazon for books to help you learn, Adwanted UK will support your career development. We will never hold you back from taking on more responsibility if you are capable.

http://uk.adwanted.com (opens in new tab)

Company benefits

• Bereavement leave • Company events • Company pension • Cycle to work scheme • Enhanced maternity leave • Paid volunteer time • Private medical insurance • Referral programme • Sick pay

After this apprenticeship

Potential career progression includes developing both your client and software support skills. With opportunities to progress into more senior client service roles that include account management, user training and client onboarding
Alternatively, you might focus on software support and data skills and progress into a more data-focused role, learning SQL and API skills
On-the-job training and mentoring, along with your apprenticeship learning will ensure success

Ask a question

The contact for this apprenticeship is:

INTEC BUSINESS COLLEGES LIMITED

Linsay Marie Narborough

Linsay.Narborough@intecbusinesscolleges.co.uk

01788514276

The reference code for this apprenticeship is VAC1000313357.

Apply now

Closes in 2 days (Monday 28 April 2025 at 11:59pm)

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Client Service Apprentice - Audio

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