Customer Service Management Apprenticeship

Summary

Join us here at Enterprise as a Customer Service Management Apprentice and you'll not only gain a qualification but start building a successful career in management. We are seeking candidates who are passionate about delivering excellent service, hard working and motivated apprentices to join our team in the Aldershot.

Wage

£17,850 a year

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33 days paid holidays a year plus 1 additional day for a personal celebration and another for charity work!

Training course

Customer service specialist (level 3)

Hours

4-days per week 8.00am - 5.00pm, 1-day per week at college, days to be confirmed.

40 hours a week

Start date

Monday 1 September 2025

Duration

1 year 3 months

Positions available

5

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

During the first stage of your career, you will learn everything about providing great customer service in our UK Contact Centre’s Business Rental Department. This will provide you with a solid foundation to progress to a future career in management.

During the first year, your responsibilities will be:

Providing exceptional customer service via the telephone and via written communication
Providing administrative support to your team, departments and branches
Updating internal databases and systems with a commitment to attention to detail
Building internal and external relationships and communicating on a variety of levels

Where you’ll work

Victoria House
Victoria Road
Aldershot
GU11 1EJ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

FARNBOROUGH COLLEGE OF TECHNOLOGY

Your training course

Customer service specialist (level 3)

Equal to A level

Course contents

Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
Service Improvement: Make recommendations based on your findings to enable improvement
Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice

Your training plan

Onboarded onto the Customer Service Specialist Level 3 Apprenticeship - a 15-month course, with weekly taught sessions delivered at Farnborough College, regular 1:1 support from industry expert Trainers.

Requirements

Essential qualifications

GCSE in:

English & Maths (grade C / 4 and above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Analytical skills
Logical
Team working
Initiative
Enthusiatic, willing to learn

Other requirements

A customer first mentality with great communication skills both verbally and written. Must be able to commute to our Aldershot office and Farnborough College of Technology. Please let us know about any accommodations you may need to participate in our recruitment process.

About this company

Enterprise Mobility is still family-owned – our CEO Chrissy Taylor is the third generation of the Taylor family to run the company. This allows us to look forward even more confidently to the future, providing the stability we need to pursue the long-term good for our business, our employees and our customers, even in these challenging times. How did we get here? The fact is, we owe our success to each and every one of our people. That's why we empower everyone on our team with opportunities for growth. Our mission, along with our uncompromising commitment to customers, has made Enterprise a genuine success story and a truly special place to work. For more information, check out this blog post and lots of other great stories on our website to see why apprenticeships with Enterprise are the place to be!

https://www.enterprisemobility.co.uk/ (opens in new tab)

Company benefits

Winning wardrobe vouchers at discounted rates. Convenient town centre location with free parking or a short walk from Aldershot train station. Discounted health and dental plan. Opportunity to earn Awardco points and redeem on Amazon.

After this apprenticeship

You will initially undertake a Level 3 Customer Service Specialist Apprenticeship. We are a company that really does reward hard work and if you perform within this period, you will have the opportunity to progress to a Level 5 Management Apprenticeship.

Ask a question

The contact for this apprenticeship is:

FARNBOROUGH COLLEGE OF TECHNOLOGY

Business Services

Business@farn-ct.ac.uk

The reference code for this apprenticeship is VAC1000313356.

Apply now

Closes on Friday 15 August 2025

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