IT Apprentice

Summary

Our client provide IT support for many home and business clients across Sussex, Surrey and London. As a key member of their technical support team, you'll play a crucial role in ensuring their clients' systems run smoothly and efficiently.

Wage

£14,722.50 to £23,809.50, depending on your age

National Minimum Wage

Check minimum wage rates (opens in new tab)

Training course

IT solutions technician (level 3)

Hours

Monday - Friday 8 am-4:30 pm, 8 :30 am-5 pm, 9 am-5:30 pm, 9:30 am-6 pm.

37 hours 30 minutes a week

Start date

Tuesday 22 April 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Installing and configuring computer systems
Diagnosing hardware and software faults
Solving technical problems, both remotely and in person

Where you’ll work

UNIT 16
BLATCHFORD CLOSE
HORSHAM
WEST SUSSEX
RH13 5RG

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

BALTIC TRAINING SERVICES LIMITED

Your training course

IT solutions technician (level 3)

Equal to A level

Course contents

Work at any stage of the solution lifecycle.
Interpret client requirements.
Prioritise tasks to work within agreed project plans.
Ensure resources are used efficiently and responsibly.
Design solutions to meet client and business requirements.
Identify technical solutions using creative and critical thinking.
Install hardware or software, either physically or virtually.
Search and use different types of data or information sources.
Test and evaluate performance, functionality, and usability of solutions to ensure compliance with customer and project requirements.
Deploy and implement solutions, supporting change management practices.
Create and maintain documentation in accordance with best practice and organisational requirements.
Support multiple contemporary or legacy solutions to required levels of service.
Apply organisational policies and legislation in relation to security requirements, privacy, and confidentiality.
Communicate using a variety of tools and approaches, adapting language for technical and non-technical stakeholders.
Apply continuous professional development CPD to support their own learning, business needs and technical developments.
Work at any stage of the solution lifecycle.
Interpret client requirements.
Prioritise tasks to work within agreed project plans.
Ensure resources are used efficiently and responsibly.
Design solutions to meet client and business requirements.
Identify technical solutions using creative and critical thinking.
Install hardware or software, either physically or virtually.
Search and use different types of data or information sources.
Test and evaluate performance, functionality, and usability of solutions to ensure compliance with customer and project requirements.
Deploy and implement solutions, supporting change management practices.
Create and maintain documentation in accordance with best practice and organisational requirements.
Support multiple contemporary or legacy solutions to required levels of service.
Apply organisational policies and legislation in relation to security requirements, privacy, and confidentiality.
Communicate using a variety of tools and approaches, adapting language for technical and non-technical stakeholders.
Apply continuous professional development CPD to support their own learning, business needs and technical developments.

Your training plan

Online portal delivered by Baltic Apprenticeships qualifed trainers.

Requirements

Essential qualifications

GCSE in:

English (grade 5/C)
Maths (grade 4/C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Analytical skills
Logical
Team working

About this company

Are you ready to dive into the world of IT and kickstart your career with a leading technology company? We're on the lookout for a driven IT Apprentice our clients team. Our client provide IT support for many home and business clients across Sussex, Surrey and London. As a key member of their technical support team, you'll play a crucial role in ensuring their clients' systems run smoothly and efficiently. Whether you're troubleshooting issues over the phone or providing face-to-face assistance, you'll be empowered to make a real difference every day. They're passionate about pushing the boundaries of technology. As part of their team, you'll have the opportunity to work on exciting projects and contribute to innovative solutions that make a meaningful impact. Join a supportive and inclusive work environment where collaboration and teamwork are valued. You'll work alongside talented professionals who are dedicated to helping you thrive. They are committed to using technology to make a positive difference in the world. As an IT Apprentice, you'll have the chance to contribute to projects that drive innovation, efficiency, and growth for their clients.

Company benefits

Progression opportunity to complete the Level 4 Network Engineer upon completion. 20 days holidays plus bank holidays.

After this apprenticeship

Potential to complete Level 4 Network Engineer apprenticeship upon completion.

Ask a question

The contact for this apprenticeship is:

BALTIC TRAINING SERVICES LIMITED

Lucy Oliphant

lucy.oliphant@balticapprenticeships.com

The reference code for this apprenticeship is VAC1000313334.

Apply now

Closes tomorrow (Monday 21 April 2025)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

Cookies on Find an apprenticeship

Contents