Client Relationship / Business Development Apprentice

Summary

We are looking for an enthusiastic and motivated individual to join our expanding company as a Client Relationship/Business Development Apprentice. This is an apprenticeship role and is ideal for someone eager to start a career in Client Relationship Coordination within a supportive and growth-oriented environment.

Wage

£15,704 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course

Sales executive (level 4)

Hours

Standard hours are Monday to Friday 8:30am to 5:00pm, with an early finish at 4:30pm on Fridays.

39 hours 30 minutes a week

Start date

Sunday 1 June 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

The role will involve supporting our team, building and maintaining positive relationships with our clients and ensuring high levels of customer satisfaction. The role will also require the individual to identify opportunities, which will help grow the business for both new and existing clients, and learn the essentials of account management and customer support.

The ideal candidate will need to have a passion for building relationships, excellent communication skills, and a proactive approach to problem-solving. While previous experience in client relations or customer service is helpful, it is not required. We are looking for someone who is ready to learn, is well organised, and excited to make a positive impact within our team.

The chosen individual will be rewarded by working for a growing company, serving the rapidly growing housebuilding sector. We are searching for ambitious individuals, with a warming personality, and a desire to succeed and overcome challenges,

If you're ready to be part of our success story and grow with us into the management team, your future awaits- apply now and let your career flourish!

The most suitable person will be selected for the job in terms of their relevant experience, abilities, and qualifications. The company is committed to applying its equal opportunities policy statement at all stages of recruitment.

Role and Responsibilities:

Researching new business prospects and identifying opportunities.
Telephoning new prospects and arranging meetings to discuss our services.
Supporting the team in maintaining strong relationships with existing clients.
Assisting the Marketing Manager with campaigns and creating marketing materials.
Participating in direct marketing efforts and attending networking events.
Helping to arrange and attend client entertainment events.
Updating and maintaining CRM systems.
Completing ad-hoc tasks, such as client updates and monthly business reporting.

Where you’ll work

North Staffs Enterprise Centre
Innovation Way
Stoke-On-Trent
ST6 4BF

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

DERBY BUSINESS COLLEGE LIMITED

Your training course

Sales executive (level 4)

Equal to higher national certificate (HNC)

Course contents

Sales planning and preparation: Set effective targets using sales forecasts. Prioritise customers and activities to grow account value and maximise return-on-investment in line with your organisation’s strategy. Formulate or refine customer plans and objectives. Create efficient territory plans where appropriate.
Customer engagement: Effectively communicate and interpret customer information exchanged through written, verbal and non-verbal communication. Develop a customer engagement style that effectively opens sales conversations, builds rapport, enhances customer relationships, and adapts to different customer’s social preferences.
Customer needs analysis: Be highly skilled at effective questioning and active listening techniques to understand the customer’s needs, guide the sales conversation appropriately, create mutual understanding, and build trust and affinity with customers.
Propose and present solutions: Develop sales proposals and deliver them using a presentation style and technique appropriate for your customer. Present relevant products and/or services, explain features and their advantages, and clearly articulate the value and benefit of the solution for the specific customer. Use and adapt a range of techniques to draw-out and overcome common sales objections.
Negotiate: Research the customer’s likely desired outcomes and negotiating stance. Develop responses to likely objections. Identify your own organisation’s needs, such as minimum price and acceptable terms. Negotiate or trade variables effectively.
Closing Sales: Be attuned to verbal and non-verbal buying-signals andmove to close at an appropriate point in sales conversations. Develop ethical techniques to close sales and confirm customers’ purchase agreement.
Gathering Intelligence: Collect, analyse and interpret market intelligence and share it appropriately and effectively within your organisation.
Time Management: Use and adapt appropriate tools and techniques to prioritise and manage your time effectively.
Collaboration and team work: Contribute effectively within a team environment. Work collaboratively with both internal and external stakeholders. Manage communications with the cross-functional team in relation to the effective delivery of your sales, such as finance and service delivery. Support continual business improvement by sharing best practice with sales team colleagues and assist the marketing team to develop new marketing collateral.
Customer experience management: Deliver a positive customer experience. Manage customer enquiries and issues effectively. Take proactive action to prevent and minimise customer concerns and complaints. Handle all customer interactions professionally to the customer’s satisfaction.
Digital skills: Effectively use digital tools to conduct research and target customers in line with the overall sales strategy. Able to deliver presentations and meetings using digital communication. Complete accurate records and process sales in accordance with your organisation’s policies, procedures and digital CRM systems.

Your training plan

In addition to gaining practical experience in the role, you will also attain an NVQ Level 4 Sales Executive qualification which will help start your career and give you an insight into the businesses processes and procedures
Our training is all completed remotely via teams with a development coach, who will be available for support
You receive 20% off the job training during this apprenticeship which is included in your weekly working hours

More training information

DBC Training are a multi award-winning employment and skills training provider
We offer high-quality employer solutions to improve productivity and learner solutions to support individuals to fulfil their potential

https://dbc-training.co.uk/

Requirements

Essential qualifications

GCSE in:

A Level / BTEC or equivalent level 3 qualification (grade Pass)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Customer care skills
Team working
Initiative
Prioritisation
Time management
Flexible and adapable

Other requirements

A full UK driving license is preferred, but not essential at the start of your apprenticeship.

About this company

JLES Group, established in December 2004, is a nationwide group of businesses offering civil engineering & infrastructure solutions to the housebuilding industry. Our mission is to address the adoption issues faced by housebuilders across the UK, whilst creating a positive experience for all our stakeholders including employees, clients, residents, and the general society.

https://www.jlesgroup.com/ (opens in new tab)

Company benefits

Quarterly reviews, & the opportunity for a pay rise at each review, depending on performance. An excellent bonus structure, birthdays off, annual trips & private healthcare, benefits that set us apart from most civil engineering companies in the UK.

After this apprenticeship

As a young dynamic forward-thinking company, we offer excellent career development prospects for those eager to further their career.

Ask a question

The contact for this apprenticeship is:

DERBY BUSINESS COLLEGE LIMITED

Heather Duffield

heather@dbc-training.co.uk

07375919487

The reference code for this apprenticeship is VAC1000313042.

Apply now

Closes in 4 days (Wednesday 30 April 2025 at 11:59pm)

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