IT Apprentice

FOURTEENIP COMMUNICATIONS LT

WHEATLEA ROAD (WN3 6XP)

Closes tomorrow (Monday 21 April 2025)

Posted on 1 April 2025

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Summary

As an IT Support Apprentice, you will play a key role in supporting hotel clients with their cloud telephony and networking systems. You will gain experience in technical support, fault-finding, installations, and VoIP technologies while working with experienced professionals.

Wage

£18,150 a year

Check minimum wage rates (opens in new tab)

Starting Salary: £18,150+ (based on experience)

Training course
Information communications technician (level 3)
Hours
Monday - Friday, 9.00am - 5.30pm

37 hours 30 minutes a week

Start date

Monday 28 April 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

  • Technical Support & Troubleshooting - Diagnose and resolve faults in cloud telephony, routers, switches, and networks via phone, email, and remote access tools
  • Installation & Maintenance - Configure, test, install, and repair IT & telephony equipment, ensuring systems are ready for deployment
  • Remote & On-Site Support - Respond to faults, moves, additions, and changes while providing assistance to customers and colleagues
  • VoIP & Network Monitoring – Use Wireshark, Magic, and BroadWorks to analyse VoIP performance and check device configurations
  • Documentation & Compliance – Accurately log work orders, reports, and stock control, ensuring adherence to ISO9001 service standards
  • Security & Policy Adherence - Follow security protocols for password resets, backups, and compliance with company policies

Where you’ll work

UNIT 4
LOCK FLIGHT BUILDINGS
WHEATLEA INDUSTRIAL ESTATE
WHEATLEA ROAD
WN3 6XP

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

BALTIC TRAINING SERVICES LIMITED

Your training course

Information communications technician (level 3)

Equal to A level

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

  • Information Communications Technician Level 3 Apprenticeship Standard
  • We were the first apprenticeship training provider to undergo a full digital transformation and move all our training online
  • Duration: 12 Months and up to 3 Months End Point Assessment

More training information

  • As an IT Support Technician Apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment

Requirements

Essential qualifications

GCSE in:

  • English (grade 5/C)
  • Maths (grade 4/C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Customer care skills
  • Problem solving skills
  • Initiative

Other requirements

22 days holiday + bank holidays (increasing yearly to 27 days after 5 years)

About this company

Fourteen IP are the world’s leading provider of AI and cloud telephony solutions for the hospitality sector, helping hotels worldwide streamline operations and enhance guest experiences. Their Evolution Voice cloud telephony service is used in over 350,000 hotel rooms across 25 countries, while their AI-powered Evolution Virtual Agent (EVA) manages millions of guest calls, improving efficiency for hotels. As a growing and innovative company, they are looking for a motivated and tech-savvy individual to join their team as an IT Support Apprentice. This is a fantastic opportunity for someone passionate about technology, networking, and troubleshooting to gain hands-on experience in a rapidly expanding industry.

http://www.fourteenip.com/ (opens in new tab)

Company benefits

Cycle-to-work scheme. Health cover scheme. Pension scheme. Hands-on training & career development in IT & networking.

After this apprenticeship

  • Completing an apprenticeship is an excellent way to achieve your professional goals and take your career to new heights
  • Apprenticeship programmes not only equip you with the skills needed to succeed in your chosen field, but they also help you build organisational and leadership skills, develop a deeper understanding of your industry and navigate its challenges with confidence
  • With this competitive edge, we’ve seen apprentices become line managers, heads of departments – and even company directors

Ask a question

The contact for this apprenticeship is:

BALTIC TRAINING SERVICES LIMITED

Jannat Khanum

Jannat.khanum@balticapprenticeships.com

07456370844

The reference code for this apprenticeship is VAC1000313033.

Apply now

Closes tomorrow (Monday 21 April 2025)

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After signing in, you’ll apply for this apprenticeship on the company's website.

Company’s application instructions

Please apply using the link provided.