Apprentice Service Advisor

Clarks Of Stourbridge

Stourbridge (DY9 7BU)

Closes in 11 days (Wednesday 16 April 2025 at 11:59pm)

Posted on 1 April 2025

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Summary

Clarkes of Stourbridge are a successful family-run franchise dealer. They are looking for a motivated Apprentice Sales Advisor to join their aftersales team. This is an excellent opportunity to start a rewarding career in the automotive industry, with full manufacturing training provided.

Wage

£15,704 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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£7.55 per hour. Hourly rate may increase due to performance. Bonus paid on performance

Training course
Customer service practitioner (level 2)
Hours
Monday- Friday 8.00am-5.00pm. No weekends.

40 hours a week

Start date

Thursday 17 April 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

  • Training to provide excellent customer service and support the service department's daily operations
  • Liaising with customers via telephone and face-to-face.
  • Supporting administration duties within the service department
  • Welcoming customers to the service department and assisting with their enquiries
  • Learn to coordinate with technicians to understand repair needs and service requirements
  • Provide customers with information on available service options and parts
  • Gain knowledge on warranty protections and cost-saving solutions
  • Helping to manage workshop scheduling and workflow
  • Notifying customers on service updates and vehicle times
  • Developing communication skills to liaise effectively with customers, technicians and senior management

 

 

Where you’ll work

150 Stourbridge Road
Stourbridge
DY9 7BU

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

STAFF SELECT LTD

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Your training plan

In-house training.

No day release.

Requirements

Desirable qualifications

GCSE in:

  • English (grade GCSE - grade 4 or above)
  • Maths (grade GCSE - grade 4 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Initiative
  • Non judgemental
  • Patience

Other requirements

Must be IT literate, some knowledge of IT packages such as microsoft, excel. Confident to communicate via telephone and face to face. Genuine willingness to learn. Happy to work in a fast paced environment.

About this company

Clarks of Stourbridge MG are a car dealership based in Stourbridge, West Midlands.

After this apprenticeship

Can progress withing the organisation within Business Administration or Team Leader.

Ask a question

The contact for this apprenticeship is:

STAFF SELECT LTD

Carolyn Marson

Carolyn.marson@novatraining.co.uk

07534486764

The reference code for this apprenticeship is VAC1000313029.

Apply now

Closes in 11 days (Wednesday 16 April 2025 at 11:59pm)

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