IT Apprenticeship

DIGITEL EUROPE LIMITED

BIRKENHEAD (CH41 5EE)

Closes in 15 days (Monday 21 April 2025)

Posted on 1 April 2025

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Contents

Summary

You will be an essential part of the team responsible for monitoring packet and broadcast data, installing routers/switches, fixing 1st line support issues and so much more to enhance your skills as a networking technician.

Wage

£15,000 a year

Check minimum wage rates (opens in new tab)

Training course
IT solutions technician (level 3)
Hours
Monday - Friday - 9.00 am - 5.30 pm.

37 hours 30 minutes a week

Start date

Tuesday 22 April 2025

Duration

1 year 3 months

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

  • Assist customers with diagnosing and resolving computer-related issues, offering expert guidance and effective solutions
  • Perform key IT support tasks, including password resets, router configurations, and phone system maintenance
  • Troubleshoot network issues using diagnostic tools such as Wireshark, Ping, Traceroute, and other network analysis techniques
  • Automate administrative tasks and streamline workflows using PowerShell
  • Accurately document customer inquiries, technical issues, and resolutions to maintain detailed support records
  • Install, repair, and maintain computers, printers, peripherals, and network equipment to ensure optimal functionality
  • Analyse call logs to identify recurring technical issues, enabling proactive problem resolution and system improvements

Where you’ll work

1 IVY STREET
BIRKENHEAD
CH41 5EE

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

BALTIC TRAINING SERVICES LIMITED

Your training course

IT solutions technician (level 3)

Equal to A level

Course contents
  • Work at any stage of the solution lifecycle.
  • Interpret client requirements.
  • Prioritise tasks to work within agreed project plans.
  • Ensure resources are used efficiently and responsibly.
  • Design solutions to meet client and business requirements.
  • Identify technical solutions using creative and critical thinking.
  • Install hardware or software, either physically or virtually.
  • Search and use different types of data or information sources.
  • Test and evaluate performance, functionality, and usability of solutions to ensure compliance with customer and project requirements.
  • Deploy and implement solutions, supporting change management practices.
  • Create and maintain documentation in accordance with best practice and organisational requirements.
  • Support multiple contemporary or legacy solutions to required levels of service.
  • Apply organisational policies and legislation in relation to security requirements, privacy, and confidentiality.
  • Communicate using a variety of tools and approaches, adapting language for technical and non-technical stakeholders.
  • Apply continuous professional development CPD to support their own learning, business needs and technical developments.
  • Work at any stage of the solution lifecycle.
  • Interpret client requirements.
  • Prioritise tasks to work within agreed project plans.
  • Ensure resources are used efficiently and responsibly.
  • Design solutions to meet client and business requirements.
  • Identify technical solutions using creative and critical thinking.
  • Install hardware or software, either physically or virtually.
  • Search and use different types of data or information sources.
  • Test and evaluate performance, functionality, and usability of solutions to ensure compliance with customer and project requirements.
  • Deploy and implement solutions, supporting change management practices.
  • Create and maintain documentation in accordance with best practice and organisational requirements.
  • Support multiple contemporary or legacy solutions to required levels of service.
  • Apply organisational policies and legislation in relation to security requirements, privacy, and confidentiality.
  • Communicate using a variety of tools and approaches, adapting language for technical and non-technical stakeholders.
  • Apply continuous professional development CPD to support their own learning, business needs and technical developments.

Your training plan

Online training with Baltic Apprenticeships qualified trainers.

Requirements

Essential qualifications

GCSE in:

  • English (grade 5/C)
  • Maths (grade 4/C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills

About this company

Digitel Europe Ltd is today one of the fastest growing business communications companies in the U.K. This success is due in large part to their commitment to providing their customers with quality solutions reducing communications costs, increasing operating efficiency and enhancing customer service.

After this apprenticeship

Potential for a full-time job role upon completion. 
 

Ask a question

The contact for this apprenticeship is:

BALTIC TRAINING SERVICES LIMITED

Lucy Oliphant

lucy.oliphant@balticapprenticeships.com

The reference code for this apprenticeship is VAC1000313026.

Apply now

Closes in 15 days (Monday 21 April 2025)

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After signing in, you’ll apply for this apprenticeship on the company's website.