Business Administration Apprenticeship

Summary

Join a leading provider of translation and interpretation services with offices in London, Sheffield, and Birmingham. This apprenticeship offers hands-on experience in phone and email communication, filing, customer service, booking appointments, and supporting HR/finance. Gain valuable skills in a fast-paced, multilingual environment.

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course

Business administrator (level 3)

Hours

Monday - Friday, 9.00am - 5.00pm

37 hours 30 minutes a week

Start date

Monday 28 April 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Duties will include:

Making and answering phone calls
Emails
Filing
Photocopying/printing
Customer service
Booking appointments
Using bespoke software
Helping the HR / finance department

Where you’ll work

Station House, Great Barr Business Park,
Baltimore Rd,
B42 1DY

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

THE NVQ TRAINING CENTRE LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3 Apprenticeship Standard
Teaching and learning the skills, knowledge and behaviours within Business Administration

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Administrative skills
Communication skills
Customer care skills
Driving License
Flexible
Initiative
IT skills
Organisation skills
Presentation skills
Problem solving skills
Sales Skills

Other requirements

Have you considered wage / hours / location?

About this company

Premium Linguistic Services is a leading name in the field of high-quality translation and interpretation services across the UK. At present we operate out of three location - London, Sheffield and Birmingham head office. We have been providing top-notch services to administrative bodies, Job Centre Plus, Police, businesses, Immigration Advisory Service, NHS and private companies. With a database of 13000 linguists at our disposal, we offer unparalleled translation and interpretation services in over 250 languages and dialects. We even handle last minute bookings with ease. Due to our meticulous selection process only interpreters and translators with D.P.S.I or other similar qualifications are selected.

After this apprenticeship

Upon successful completion of the apprenticeship, there are opportunities for full-time employment and further career progression within the company, with potential roles in administration, HR, or finance

Ask a question

The contact for this apprenticeship is:

THE NVQ TRAINING CENTRE LIMITED

The reference code for this apprenticeship is VAC1000312952.

Apply now

Closes in 16 days (Monday 21 April 2025)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

Company’s application instructions

Please click on the link below to apply

Cookies on Find an apprenticeship

Contents