Resident Liaison Assistant Apprenticeship

HOLISTIC FIRE SAFETY LTD

BARTON UPON HUMBER (DN18 5RP)

Closes in 12 days (Friday 2 May 2025 at 11:59pm)

Posted on 31 March 2025

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Summary

To be the first point of contact to our clients’ ‘residents’ and provide administrative support to the Operations Administrator, to enable the company to deliver its services.

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course
Customer service practitioner (level 2)
Hours
Monday to Friday 9am - 5pm.

37 hours 30 minutes a week

Start date

Monday 12 May 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Main Duties:

  • Process new client orders and keep them up to date on our Client Database
  • Book appointments for surveyors/installers to attend and measure, remediate, or install our products and services
  • Generate and send reports
  • Answer the telephone and liaise with staff, clients and residents
  • Use Microsoft applications such as Outlook, Word, and Excel
  • Data input into computerised systems and spreadsheets and process and retrieve data as necessary
  • Other general office duties as required
     

Where you’ll work

UNIT 7D
HARRIER ROAD
HUMBER BRIDGE INDUSTRIAL ESTAT
BARTON UPON HUMBER
DN18 5RP

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

MCARTHUR DEAN TRAINING LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Your training plan

Level 2 Customer Service Practitioner Apprenticeship Standard:

  • Functional skills in maths and English (if required)
    End-Point Assessment (EPA)
  • One-to-one tutor assessor support in the workplace
  • Attending weekly classes covering health and safety, equality and diversity and working towards completing the EPA

Requirements

Desirable qualifications

GCSE in:

  • Maths and English (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Administrative skills
  • Team working
  • Initiative

About this company

Holistic Fire Safety Ltd provides expert passive fire protection services to thousands of properties across the UK each year. We offer tailored solutions across various sectors, including social housing, local authorities, healthcare trusts, educational institutions, student accommodations and workplaces.

After this apprenticeship

  • The successful candidate will be given the opportunity of full-time employment upon completion of the apprenticeship and potentially progression onto Business Admin Level 3

Ask a question

The contact for this apprenticeship is:

MCARTHUR DEAN TRAINING LIMITED

Julie Curtis

julie@mcarthurdean.co.uk

01482 210093

The reference code for this apprenticeship is VAC1000312852.

Apply now

Closes in 12 days (Friday 2 May 2025 at 11:59pm)

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