Business Administration Apprentice

Summary

The successful candidate will initially provide support to the existing Operational team, before learning how to identify, create, and manage warranty claims. The candidate will use a variety of different software solutions to source information and manage claims.

Wage

£11,778 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course

Business administrator (level 3)

Hours

4 days per week 8am-4pm. (30 minutes unpaid lunch) 3 days based in our offices and 1 day working from home for 'off the job training' following the induction period.

30 hours a week

Start date

Sunday 1 June 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

As a Warranty Support Administrator, supporting the Warranty team, you will play an important role in our busy team ensuring day to day tasks are completed with a high level of accuracy. Due to the specialist nature of the position, previous experience is not required for this entry level position. Full training and support will be provided to the successful candidates.

Your responsibilities will include:

Supporting the team in monitoring and reviewing daily, weekly, and monthly reports to identify key information
Obtain, query, and validate as necessary all claim information using a variety of programmes and systems
Produce accurate warranty claims within manufacturer's guidelines in a timely manner using our in-house warranty claim management system
Process and reconcile claim settlements received from the manufacturer
Provide office housekeeping duties as and when required

Where you’ll work

Aerospace Warranty Management Ltd Unit 14
Oak Industrial Park
Chelmsford Road
CM6 1XN

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

CHELMSFORD COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administration apprenticeship training delivered by Chelmsford College virtually and in the workplace.

Requirements

Essential qualifications

GCSE or equivalent in:

Maths (grade 4)
English (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Good time management
Problem solving
Attention to detail
Critical thinking

Other requirements

The successful candidate can look forward to ongoing training opportunities, career progression and a range of company benefits including: • Discretionary Annual Bonus depending on company performance • Pension scheme • Generous holiday allowance including a bonus day for your birthday • Newly refurbished and modern office • Annual company events • Smart/Casual dress code • Free on site parking / travel contribution subject to individual needs.

About this company

AWM is the world’s leading Warranty Consultancy for the Aviation sector, assisting airlines to maximise their warranty savings for their fleet of aircraft, through the application of industry leading processes and training. AWM operate as an EOT Company (Employee Ownership Trust) where all employees have a ‘significant and meaningful’ stake in a business, the EOT set up also boosts Employee Engagement.

After this apprenticeship

The recruitment of a Business Administration Apprentice.

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