Customer & Web Support Apprentice (part time)

SCOPE NEXT LTD

WORCESTER (WR5 1BW)

Closes in 9 days (Wednesday 16 April 2025 at 11:59pm)

Posted on 28 March 2025

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Summary

This part time role for ScopeNEXT Ltd involves providing customer support, ensuring customer satisfaction, maintaining exceptional customer service admin on a daily basis. In addition there will be website maintenance and SEO tasks. These will be in support of regular monthly tech review meetings.

Wage

Competitive

Competitive wage offered

Check minimum wage rates (opens in new tab)

Pay dependent on age and experience

Training course
Customer service practitioner (level 2)
Hours
5 days per week 10.00am - 4.00pm (flexibility with hours as required) Hours possibly increasing to full-time subject to demand

27 hours 30 minutes a week

Start date

Saturday 19 April 2025

Duration

1 year 4 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

  • Customer admin work  - replying to emails/loading data onto Order Processing Software
  • General liaison on customer queries – suppliers/logistics providers
  • Wedsite support duties - primarily loading images/text onto new web pages as required
  • Attend monthly meetings - Sales and Web Review

Where you’ll work

UNIT 6
THREE SPRINGS TRADING ESTATE
VINCENT ROAD
WORCESTER
WR5 1BW

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

HEREFORDSHIRE AND WORCESTERSHIRE GROUP TRAINING ASSOCIATION LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Your training plan

Customer Service Practitioner Level 2 Apprenticeship Standard:

  • Formal training is delivered at HWGTA, located in Worcester (WR4 9GN)
  • You will receive a training plan that is specific to your qualification, with sessions that are delivered through a combination of face-to-face and remote
  • Additional training for functional skills in English and maths will be undertaken if needed
  • You will receive monthly visits from your assigned Learning and Development Specialist, who will set you work, monitor your development and wellbeing, and discuss training sessions. They will also prepare you for your End Point Assessment to gain your Customer Services Practitionaer qualification
  • There is also a five-day teambuilding residential trip that is held in the spring of each year offered to all apprentices on programme

Requirements

Essential qualifications

GCSE in:

  • Mathematics (grade A*-C/ 4-9)
  • Mathematics (grade A*-C/ 4-9)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Administrative skills
  • Flexible- can do attitude

Other requirements

This position could close early if right applicant found.

About this company

International supplier of dispensing products over 20 years

http://www.scopenext.com (opens in new tab)

After this apprenticeship

  • Subject to performance, possible full time permanent

Ask a question

The contact for this apprenticeship is:

HEREFORDSHIRE AND WORCESTERSHIRE GROUP TRAINING ASSOCIATION LIMITED

Emily Jackson

emily.jackson@hwgta.org

07854681037

The reference code for this apprenticeship is VAC1000312678.

Apply now

Closes in 9 days (Wednesday 16 April 2025 at 11:59pm)

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