Rolls-Royce and Bentley Parts Advisor Apprentice

Summary

At Flying Spares, You’ll be working within a fast-paced, challenging, environment, where you’ll be encouraged to push boundaries and challenge convention. As a automotive manufacturer, and fast growing, you’ll have the opportunity to work within an business environment, and grow with the company.

Wage

£15,704 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course

Customer service practitioner (level 2)

Hours

Monday - Friday, 8.00am - 5.00pm, with a 30 min lunch.

40 hours a week

Start date

Wednesday 30 April 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

The Apprenticeship Programme is designed to train and develop you in a way that enables you to learn the core elements of your job role using advancing technology as well as fostering an exceptional level of customer service.

Duties will include:

Working with customers to meet their requirements and giving advice on additional parts and services
Matching orders against stock items and sourcing parts, while offering competitive prices
Working as a team and independently to reach set goals and KPIs
Delivering fantastic customer service while remaining efficient and focused on your tasks
Incoming and outgoing call handling, face-to-face transactions, and IT-based communications
Managing goods in and out
Working with suppliers, placing orders or returns and processing paperwork accurately
Working to a high level of customer service at all times and remain courteous and police to customers

Where you’ll work

Unit 28
Merrylees Industrial Estate, Leeside, Desford
Leicester
LE9 9FS

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

NOTTINGHAM COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

Candidates will work towards achieving Level 2 Customer Service Practitioner apprenticeship stanard. They will also be required to study towards achieving level 2 maths and English functional skills if they do not already hold equivalent qualifications.

https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service- practitioner-v1-1

Level 2 Customer Service Practitioner apprenticeship standard.

Standard training will include:

Nationally recognised qualifications
IMI level 2 Certificate in Customer Service for the Automotive Industry
ATA Accreditation
Regular in dealer review and assessment visits
Functional skills if needed

More training information

Training is compleated vertually online with the trainer once a month as well as off the job training within the workplace.

Requirements

Essential qualifications

GCSE in:

Maths And English (grade 3)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Initiative
Non judgemental
Patience

Other requirements

The candidate must be available to start as soon as possible and be able to travel to the workplace according to the working hours. The candidate must be able to attend the block release training weeks in Nottingham. The current National Minimum Wage (NMW) rate for apprentices is £6.40 per hour. This applies to 16-18year old apprentices and those aged over 18 in the first year of their Apprenticeship. For all other apprentices the National Minimum wage appropriate to their age applies. The Minimum Wage for Apprentices applies to time spent on the job plus time spent training. * Please note that anyone under the age of 18 will only work a maximum of 40 hours per week. Any role which exceeds these hours on advert will be amended accordingly to fall in line with the legislation * Please note that if the successful applicant is found prior to the closing date the vacancy maybe withdrawn early

About this company

Flying Spares was formed in 1995 by Ben and Lucy Handford. Since then the business has grown and developed almost beyond recognition and now offers an unrivalled choice of spare parts - New (Genuine & Aftermarket), Reconditioned and Recycled - for every Rolls-Royce and Bentley model built since 1946. We became proudly Employee Owned in February 2020, a momentous development for Flying Spares. In 2009 we became members of the prestigious Rolls-Royce & Bentley Specialists Association (www.rrbsa.co.uk). As the first member company concentrating exclusively on the supply of parts (rather than the restoration of cars), we were particularly proud to become accepted. Having sat on the Board of Directors for a number of years, Ben stood as Chairman of the RRBSA between 2018 and 2021.

https://www.flyingspares.com/about (opens in new tab)

After this apprenticeship

Possible permanent position on the completion of the apprenticeship.
On completion of the apprenticeship the average salary of a parts and service advisor is anywhere between 22k-28k.

Ask a question

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