Business Admin & Customer Service Apprentice

Summary

An exciting opportunity has presented for an aspiring Business Administrator to join the team of a leading UK merchandising & branding firm. If you're looking to build a career in business, then this apprenticeship is for you.

Wage

£15,704 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course

Business administrator (level 3)

Hours

Monday to Friday, 9:00am - 5:30pm (30 min break).

40 hours a week

Start date

Monday 28 April 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Controlling customer accounts
Data entry
Organising of meetings for internal & external members of staff
Taking minutes of meetings
Consistently meeting goals set by line managers
Establish long-lasting customer relationships
Coordinating with suppliers & sales support to ensure to make sure orders are delivered & received on time
Updating procedures on the system to ensure all comms are documented
Responding to inquiries from customers & suppliers
Ensuring frequesnt coms with clients, suppliers & sales support staff
You will receive training on how to provide original ideas to satisfy the demands of the customer and finally provide them with the ideal product that provides them with a fantastic return on investment
General administration duties

Where you’ll work

LEICESTER BUSINESS CENTRE
111 ROSS WALK
LEICESTER
LE4 5HH

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

E-CAREERS EDUCATION LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation: E-Careers Education Limited
Your training course: Business administrator
Level 3 (equal to A level)

Requirements

Desirable qualifications

GCSE in:

Maths & English (grade C/4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Initiative
Non judgemental
Patience
Hands on & adaptable
Trustworthy
Honest
Professional
Reliable
Committed

About this company

The Branded Company have a fresh approach to branded merchandise sourcing and are creating a new standard that is the easiest, fastest and least expensive way to buy promotional products that are delivered on time. The Branded Company, an experience that will make printed promotional products, quick, affordable and most importantly…simple!

https://www.thebrandedcompany.co.uk/ (opens in new tab)

After this apprenticeship

On successful completion of the level 3 business admin apprenticeship, there may be the opportunity to become a full-time Accounts Manager.

Ask a question

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