Garage Receptionist Apprentice

Summary

Working towards a Level 3 Business Admin qualification, you will be the first point of contact for customers. Working with our service department when required, communicating with customers regarding service and repair work, taking bookings for service work and MOT’s. Keeping the reception area clean and tidy.

Wage

£16,575 a year

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Training course

Business administrator (level 3)

Hours

Monday to Friday, 09:00 - 17:30, with 1 hour lunch break.

37 hours 30 minutes a week

Start date

Thursday 1 May 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Your day to day duties will include:

Greet customers who are dropping off and collecting vehicles
Take bookings for vehicle repairs, servicing and MOTs using our in house booking system, either face to face, by telephone or email
Process customer payments either face to face or by telephone
Work to tight deadlines at extremely busy times of the year
Communicate both externally with customers, and internally with all departments
Problem solving and the ability to react quickly to situations that may arise
Work under pressure and multitask
Professionally communicate with customers and mechanics about service and repair work
Advise customers on the estimated cost of repair work and timescales of work
Produce job cards and update customer records on our in-house system
Prepare and create invoices

Where you’ll work

TRANSPORT HOUSE
30 MURRAYFIELD ROAD
LEICESTER
LE3 1UW

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

DERBY BUSINESS COLLEGE LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

In addition to gaining practical experience in the role, you will also attain an NVQ Level 3 Business Admin qualification which will help start your career and give you an insight into the businesses processes and procedures
Our training is all completed remotely via teams with a development coach who will be available for support 24/7 and will arrange weekly/fortnightly meetings with you
You receive 20% off-the-job training during this apprenticeship which is included in your weekly working hours

More training information

DBC Training are a multi award-winning employment and skills training provider. We offer high-quality employer solutions to improve productivity and learner solutions to support individuals to fulfil their potential
https://dbc-training.co.uk/

Requirements

Desirable qualifications

GCSE in:

Maths & English (grade C/4 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Customer care skills
Administrative skills
Logical
Team working
Initiative

About this company

Established in 1982, Ausden Clark began its life as a maintenance garage on Barkby Road in Leicester, with a specialisation in truck maintenance and repair. Over the next 10 years, the garage business developed, becoming a reliable and strong establishment so much so that the garage was relocated to a larger site on Dysart Way. Although the garage was very much devoted to truck and car services, Paul Ausden-Clark began to notice how the coach industry was lacking in standards for its passengers leading to the creation of Ausden Clark Coach Hire, with the ethos to provide a high standard of travel across the board, above and beyond any other operator at the time.

https://ausdenclark.co.uk/about-us/ (opens in new tab)

Company benefits

Company Uniform, Free parking, Company Pension, Medicash Benefit Scheme.

After this apprenticeship

Potential to learn all aspects of the business and progress in various roles

Ask a question

The contact for this apprenticeship is:

DERBY BUSINESS COLLEGE LIMITED

Catherine

cat@dbc-training.co.uk

07508821784

The reference code for this apprenticeship is VAC1000312239.

Apply now

Closes in 10 days (Wednesday 30 April 2025 at 11:59pm)

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