Apprentice Administrative Assistant

Summary

Working towards a Business Admin Level 3 qualification, you will support the business as a office administrator, dealing with customer enquiries, general office admin, answering the telephone, scheduling work.

Wage

£14,722.50 a year

Check minimum wage rates (opens in new tab)

£7.55 per hour (under 19 years old or in first year, to then increase accordingly)

Training course

Business administrator (level 3)

Hours

Monday to Friday, 8:00am – 4:30pm with 1 hour lunch break.

37 hours 30 minutes a week

Start date

Thursday 1 May 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Your day to day duties will include:

Dealing with customer enquiries, via email and phone.
Use of Microsoft outlook, word and excel for day-to-day tasks.
Using a software that we use to schedule engineers work, quote jobs, complete daily reports and update job notes.
Liaising with engineers and other colleagues’ day to day via group chat.
Working with subcontractors to book in work.
Answering the phone, making calls to customers/suppliers, booking in jobs, dealing with queries and enquiries.
Answering emails, queries/enquiries, dealing with subcontractors.

Where you’ll work

Unit 13, Springfield Business Centre
Brunel Way, Stroudwater Business Park
Stonehouse
GL10 3SX

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

DERBY BUSINESS COLLEGE LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

In addition to gaining practical experience in the role, you will also attain an NVQ Level 3 Business Admin qualification which will help start your career and give you an insight into the businesses processes and procedures
Our training is all completed remotely via teams with a development coach who will be available for support 24/7 and will arrange weekly/fortnightly meetings with you
You receive 20% off-the-job training during this apprenticeship which is included in your weekly working hours

More training information

DBC Training are a multi award-winning employment and skills training provider
We offer high-quality employer solutions to improve productivity and learner solutions to support individuals to fulfil their potential
https://dbc-training.co.uk/

Requirements

Essential qualifications

GCSE in:

Maths & English (grade C/4 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Customer care skills
Logical
Team working
Initiative

About this company

At Ekoflow LTD we offer full wastewater treatment from installation, to servicing and repairs of sewage treatment plants. We use genuine parts and spares for leading brands such as Klargester, Marsh, Graf, Premier Tech and many more. Based in Gloucestershire and operating throughout the South-West, Midlands, South Wales and surrounding areas. We are able to look after our client's entire range of sewage treatment plants, septic tanks, pumping stations, rainwater harvesters and associated equipment. We offer servicing, maintenance, breakdown and repairs of all waste water systems

https://ekoflow.co.uk/ (opens in new tab)

Company benefits

20 days holiday plus bank holidays, Company pension, On the job training, Small friendly office environment

After this apprenticeship

Permanent role within the company.

Ask a question

The contact for this apprenticeship is:

DERBY BUSINESS COLLEGE LIMITED

Catherine

cat@dbc-training.co.uk

07508821784

The reference code for this apprenticeship is VAC1000312219.

Apply now

Closes in 10 days (Wednesday 30 April 2025 at 11:59pm)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

Cookies on Find an apprenticeship

Contents