Aftercare Project Co-ordinator Apprentice

Summary

Due to our continued growth, an opportunity has arisen for a full-time aftersales co-ordinator in a varied and interesting role working as part of a team in a busy office with excellent work ethic, excellent time keeping, and attendance.

Wage

£15,392 a year

Check minimum wage rates (opens in new tab)

Salary will be between £8 to £10 per hour

Training course

Customer service practitioner (level 2)

Hours

Monday to Thursday 8.00am - 5.00pm Friday 8.00am - 4.00pm

37 hours a week

Start date

Monday 12 May 2025

Duration

1 year 4 months

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Scheduling & co-ordinating Mobile Service Engineers effectively
Update customer with ETA’s and progress
Liaise with engineers to provide quotations to customers for vehicle body repairs and maintenance
Ordering relevant parts and creating purchase orders
Invoicing
Logging detailed information onto in-house systems and customer portals
Assisting with the day-to-day administration within the Aftersales department (emails, filing, scanning etc)

Where you’ll work

PILSWORTH INDUST ESTATE
PILSWORTH ROAD
BURY
LANCS
BL9 8RR

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

BURY COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

Customer Service Practitoner L2
This is a work-based qualification with monthly college attendance

Requirements

Essential qualifications

GCSE in:

English (grade C/4 or above or equivalent)
Maths (grade C/4 or above or equivalent)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience

Other requirements

We are looking for somebody who is confident and has the ability to work within a team as well as on their own initiative. Good communication skills is essential both verbally (on the phone and face to face) and written. Previous experience would be an advantage in scheduling and co-ordinating mobile engineers, however on the job training will be given. Requiring good operational knowledge of Microsoft word, excel and outlook.

About this company

PPS Commercials are one of the UKs Leading Commercials vehicle body Builders. We build around 3000 vehicles per year of all shapes and sizes with an estimated 40,000 PPS vehicles on the road today. PPS Aftercare have currently 30 Service Engineers located across the UK to be a better Reactive and planned repair solution to our customers. The Engineers are run by a near 20person team in Bury where from initial phone call to final invoice, all aspects are managed.

https://www.ppscommercials.co.uk/ (opens in new tab)

Company benefits

Corporate Uniform & Perks breakfast last Friday of each month

After this apprenticeship

We are looking for someone who shares our values and vision to complete the initial apprenticeship and progress with us into a more senior role with-in the company. We believe in helping people become the best they can be and succeed in their professional life.

Ask a question

The contact for this apprenticeship is:

BURY COLLEGE

The reference code for this apprenticeship is VAC1000312153.

Apply now

Closes in 12 days (Friday 2 May 2025)

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After signing in, you’ll apply for this apprenticeship on the company's website.

Company’s application instructions

Please click on the link below. Complete the form at the bottom of the vacancy with your details and attach a copy of your CV. A member of the Bury College apprenticeship team will then be in touch regarding your application.

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