Business Administrator Apprenticeship at Millbrook Surgery, Castle Cary
Millbrook Surgery
SOMERSET (BA7 7EE)
Closes in 13 days (Friday 18 April 2025 at 11:59pm)
Posted on 26 March 2025
Contents
Summary
We are looking for a highly motivated and enthusiastic Apprentice Personal Assistant to join our management team. You will support the management team with various administrative tasks and help ensure the smooth operation of the practice. This is a great opportunity for an individual looking to start their career in administration and healthcare.
- Wage
-
£14,918.80 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
This is a full-time apprenticeship position, with standard working hours of 09:00 – 17:00 (30 mins unpaid break) Monday to Friday. Some flexibility may be required to accommodate specific tasks and training sessions.
37 hours 30 minutes a week
- Start date
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Monday 28 April 2025
- Duration
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1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
We are looking for a highly motivated and enthusiastic Apprentice Personal Assistant (PA) to join our management team at Millbrook Surgery.
This is an excellent opportunity for an individual looking to start their career in administration and healthcare, offering on-the-job training and the chance to gain hands-on experience in a GP practice environment.
You will support the management team with various administrative tasks and help ensure the smooth operation of the practice. There will also be the expectation to attend our practice in Glastonbury (Glastonbury Health Centre) to support management where required.
Key Responsibilities:
Administrative Support:
- Assist the Practice Manager and senior management team with administrative tasks such as scheduling meetings, managing calendars, and preparing basic reports and documents.
- Handle incoming calls and enquiries on behalf of the management team, providing friendly and professional customer service.
- Help organise and coordinate meetings, including preparing agendas, taking minutes, and following up on action items.
- Maintain organised and efficient filing systems (both physical and digital) to ensure all documents are easily accessible.
Diary and Schedule Management:
- Support the management team by scheduling appointments and managing their diaries effectively.
- Ensure the management team is prepared for meetings by organising relevant documents and materials.
- Assist in scheduling the clinical and administrative staff.
Communication and Liaison:
- Act as the first point of contact for internal and external communications, including liaising with patients, clinical staff, and external stakeholders.
- Help with the distribution of internal communications, such as memos and announcements.
Project Support:
- Assist with various projects within the practice, providing administrative support and helping to track progress.
- Support the preparation of presentations and reports as needed.
Office Management:
- Assist with ordering office supplies and managing inventory.
- Help with maintaining the general cleanliness and organisation of the office environment.
- Assist with organising the building maintenance.
Confidentiality and Compliance:
- Handle patient and practice information in a confidential manner, ensuring compliance with data protection and confidentiality standards.
- Follow practice policies and procedures to ensure smooth operations and patient safety.
Learning and Development:
- Participate in relevant training and development opportunities as part of your apprenticeship to enhance your administrative and healthcare knowledge.
- Support and learn from the management team, gaining insights into the day-to-day operations of a GP practice.
Key Skills & Qualifications:
- No prior experience is required, but a keen interest in administration and healthcare is essential.
- Strong organisational skills and the ability to manage multiple tasks.
- Excellent communication skills, both verbal and written.
- Basic IT skills, including proficiency in Microsoft Office (Word, Excel, Outlook).
- Ability to maintain confidentiality and handle sensitive information.
- A willingness to learn, work hard, and be proactive.
- Good attention to detail and the ability to follow instructions.
Desirable Attributes:
- A positive, can-do attitude and eagerness to assist the management team.
- Ability to work well both independently and as part of a team.
- Good time management skills, with the ability to prioritise tasks.
Benefits:
- On-the-job training and development opportunities.
- Support in gaining a recognised qualification.
- Pension scheme.
Where you’ll work
MILLBROOK GARDENS
CASTLE CARY
SOMERSET
BA7 7EE
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
SOMERSET SKILLS & LEARNING CIC
Your training course
Business administrator (level 3)
Equal to A level
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
Requirements
Desirable qualifications
GCSE in:
- English (grade 4)
- maths (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Team working
- Initiative
- Non judgemental
- Maintains confidentiality
- A willingness to learn
- Hard working
- Proactive
Other requirements
Please consider how you will travel to the place of work, particularly if you rely on public transport, as there is an expectation to attend our site at Glastonbury Health Centre where required.
About this company
We are an innovative practice providing team-based patient care to a rural community based around the beautiful Somerset town of Castle Cary. Despite the pressures on General Practice, we have been able to stay ahead of the curve by continuously improving our services and looking at new ways to work smarter. This has seen us make some bold changes to stay ahead. With such a positive team, embracing innovation and evolving new projects to fit the need of our local community, our patients are able to enjoy a personal, friendly service with easy access to the whole team.
After this apprenticeship
Possibility of a permanent position on completion of the apprenticeship.
Ask a question
The contact for this apprenticeship is:
SOMERSET SKILLS & LEARNING CIC
SS&L the training provider: Philippa Bancroft
pbancroft@sslcic.co.uk
07917 923622
The reference code for this apprenticeship is VAC1000312123.
Apply now
Closes in 13 days (Friday 18 April 2025 at 11:59pm)
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