Apprentice Customs Executive

Summary

We are looking for a keen, well organised and motivated individual to join our team based in our office in Felixstowe learning all aspects of freight forwarding within a robust and busy environment.

Wage

£16,000 a year

Check minimum wage rates (opens in new tab)

Training course

International freight forwarding specialist (level 3)

Hours

Monday - Friday, 09:00 - 17:30

37 hours 30 minutes a week

Start date

Thursday 1 May 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

We are looking for a keen, well organised and motivated individual to join our team based in our office in Felixstowe.Join our established operations team to deliver comprehensive freight forwarding solutions to our diversing solutions to our diverse client base.

We are seeking a candidate to collaborate with our Customs Executive in assisting with import and export customs declarations. This role will involve supporting the team in ensuring compliance with customs regulations and facilitating smooth customs processes for shipments.

Duties will include:

Learn and familiarise with in-house operational systems
Liaise with customers, agents, and carriers regarding new bookings
Complete import/export customs declarations
Monitor Estimated Time of Arrival (ETAs) and update reports and clients accordingly
Book deliveries and arrange releases
Handle invoicing processes
Answer and make phone calls to clients and partners
Perform general office administration tasks

Where you’ll work

9 Summit Business Park, Langer Road
Felixstowe
IP11 2JB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED

Your training course

International freight forwarding specialist (level 3)

Equal to A level

Course contents

Select freight forwarding services based on customer requirements, taking into account country specific factors, delivery times and modes.
Use generic or bespoke ICT systems in order to enter and monitor data on importing or exporting goods.
Book, plan and monitor international shipments, using manual or ICT systems, in accordance with the rules and regulations that apply to that area of the world and to the goods consigned.
Prepare a customs declaration to a national standard, or give custom clearance instructions to a third party.
Use data systems to submit the information required by customs authorities as part of the management of the international movement of goods.
Produce freight costings and invoices in line with Incoterms, customer profile or sales contract.
Identify and source data from customers, systems or colleagues.
Identify and resolve problems in line with responsibilities.
Create and maintain productive working relationships with internal and external customers.
Adapt communication based on the situation and the audience.
Identify problems outside of limits of responsibility and escalate within company policy.
Communicate in writing, preparing communications on technical matters.
Communicate with others verbally, including internal and external customers.
Air. Use and adapt terminology appropriate to the air freight industry.
Air. Select and use documentation appropriate to the air freight industry.
Ocean. Use and adapt terminology appropriate to the ocean freight industry.
Ocean. Select and use documentation appropriate to the ocean freight industry.
Road. Use and adapt terminology appropriate to the road freight industry.
Road. Select and use documentation appropriate to the road freight industry.
Select freight forwarding services based on customer requirements, taking into account country specific factors, delivery times and modes.
Use generic or bespoke ICT systems in order to enter and monitor data on importing or exporting goods.
Book, plan and monitor international shipments, using manual or ICT systems, in accordance with the rules and regulations that apply to that area of the world and to the goods consigned.
Prepare a customs declaration to a national standard, or give custom clearance instructions to a third party.
Use data systems to submit the information required by customs authorities as part of the management of the international movement of goods.
Produce freight costings and invoices in line with Incoterms, customer profile or sales contract.
Identify and source data from customers, systems or colleagues.
Identify and resolve problems in line with responsibilities.
Create and maintain productive working relationships with internal and external customers.
Adapt communication based on the situation and the audience.
Identify problems outside of limits of responsibility and escalate within company policy.
Communicate in writing, preparing communications on technical matters.
Communicate with others verbally, including internal and external customers.

Your training plan

On the job training delivered by the employer
Apprentices without Level 2 English and maths will need to achieve this level prior to taking the end point assessment. For those with an education, health and care plan or a legacy statement, the apprenticeships English and mathematics minimum requirement is Entry Level 3
Allocation of an apprenticeship delivery coach who will carry out regular training
Assessment and support visits to ensure you acquire new learning, knowledge skills and behaviours in order to progress and develop
Identify, track and support 6 hours off the job training activities

Requirements

Essential qualifications

GCSE in:

Maths and English (grade A*-C/ 4-9)

Desirable qualifications

GCSE in:

IT/ICT (grade A*-C/ 4-9)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Administrative skills

About this company

DeepBlue is a traditional freight forwarder, that provides clients with a full range of transport products and services to suit their individual needs. We utilise a number of core carrier and overseas partners to source the best matched solution for every shipment. Providing the highest levels of customer service. We respond quickly and accurately and offer cost effective reliable options along with additional support and advice from start to finish

http://www.deepbluelogistics.co.uk (opens in new tab)

Company benefits

25 x days holidays per annum Company pension

After this apprenticeship

Start by training to become proficient in customs procedures. Upon gaining full competency, you will transition into a Customs Executive role, working closely with the team to arrange declarations to HMRC
This role also offers opportunities for further development into other areas of customs

Ask a question

The contact for this apprenticeship is:

SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED

Apprenticeship Recruitment Team

apprenticeships@seetec.co.uk

The reference code for this apprenticeship is VAC1000311930.

Apply now

Closes in 9 days (Tuesday 15 April 2025 at 11:59pm)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

Cookies on Find an apprenticeship

Contents