Apprentice Business Support Officer

Summary

A Crewe-based company, at the fore of rail hygiene technology and systems, is looking for a committed new business support apprentice to help keep this successful firm running well and on track.

Wage

£23,088 a year

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£12 an hour

Training course

Business administrator (level 3)

Hours

Monday - Thursday, 8.30am - 4.30pm and Friday, 8.30am - 1.30pm

37 hours a week

Start date

Monday 12 May 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Business administration is a vital part of our organisation, and an apprenticeship is a great way to get your foot in the door. As an employee who knows how the company works, you will become a valuable asset to the team.

Typical tasks could include:

· Handling day-to-day tasks to ensure a business runs smoothly

· Providing office support so that staff can work smoothly with customers and each other

· Keeping track of the jobs being completed in the workshop and the dispatch dates of these jobs from the warehouse to fulfil customer requirements.

· Maintaining organised files and records of business activity, while following GDPR rules.

· Answering the phone to customers and staff

· Keeping track of goods in and dispatching goods to customers.

· Ordering stock/items for customers and the warehouse

· Make sure the drivers are completing vehicle checklists

· Ability to work well on your own and as part of a wider team

Where you’ll work

Unit B The Quantum
Marshfield Bank
Crewe
CW2 8UY

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

CHESHIRE COLLEGE SOUTH AND WEST

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

The candidate will follow a Level 3 Apprenticeship programme and study towards a full Standard as a Business Administrator. This training will be structured and delivered by Cheshire College – South & West.
If you do not already hold GCSEs at grade A-D / 8-4in English and maths you will complete Functional Skills in the related subjects to attain Level 2 Functional Skills

More training information

Train Bits & More Ltd will provide in-house training to support the chosen candidate to broaden their knowledge of the organisation and its specific needs

Requirements

Desirable qualifications

GCSE in:

English (grade C/4 or above)
Maths (grade C/4 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Initiative

Other requirements

· Excellent communication skills, organised and methodical, team player, customer care skills, IT skills, initiative, attention to detail, and good English skills. Personal qualities · Friendly and polite · Hard working · Honest and reliable · Enthusiastic and self-motivated

About this company

Train Bits & More Ltd are experts in servicing rail fleets to ensure their clients stay on track, in service and lead the change together for the cleanest possible trains. The company, which works with transport giants Northern (Trains), Southern (Railway) and Mellor Coaches, offers comprehensive hygiene testing and services. This includes CET tank flushing, repairs and overhauls on-site at their customer’s depot as well as seat cover dry cleaning and specialist application of Nylon R-AG+ powder coating to handrails which instantly revamps their look and most importantly kills bacteria which lands on train poles and handles, removing the possibility of any super-spreading illness or virus. They also install the latest in sensor switches for the operation of external and internal doors, which have the latest up to date design to be hygiene-safe as well as effective.

After this apprenticeship

A full-time role will be considered following successful completion of apprenticeship

Ask a question

The contact for this apprenticeship is:

CHESHIRE COLLEGE SOUTH AND WEST

Becky Woods

rebecca.woods@ccsw.ac.uk

The reference code for this apprenticeship is VAC1000311927.

Apply now

Closes in 31 days (Sunday 4 May 2025 at 11:59pm)

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