Customer Service Apprenticeship - Level 2

RAP INDUSTRIES LIMITED

Yaxley (PE7 7AT)

Closes in 13 days (Friday 18 April 2025 at 11:59pm)

Posted on 25 March 2025

Print

Contents

Summary

The role involves assisting the sales and marketing team and is quite varied. You will also process orders placed online, help answer webchat enquiries and offer customer service support. You will get 28 days annual leave including Bank Holidays.

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, 09:00 - 17:00.

37 hours 30 minutes a week

Start date

Tuesday 13 May 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

  • Handle Web Chat enquires
  • Provide overspill telephone cover
  • Complete daily showroom checks
  • Process internet orders including the review of bespoke artwork
  • Shadow customer appointments in showroom
  • Issuing sales leads to sales team
  • Emailing marketing materials to clients
  • Assist the marketing team to obtain customer reviews
  • Replying to email enquiries
  • Create customer quotes
  • General duties such as filing etc.

Where you’ll work

Enterprise House
Enterprise Business Park
1 Trent Way
Yaxley
PE7 7AT

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

INSPIRE EDUCATION GROUP

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Your training plan

You will need to attend Peterborough College for training sessions to support your apprenticeship.  Some months you will attend college for one day, on other months you will attend two days depending on how the tutoring roster falls.

Requirements

Essential qualifications

GCSE in:

  • Maths & English (grade C/4 or equivalent)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills

About this company

We are a specialist and exhibition stand & office partition manufacturer with over 50 years experience in the industry. We specialise in the production & and supply of office screening, exhibition and display equipment. All our products are created bespoke, which means a variety of customisations and accessories are available to our customers.

After this apprenticeship

  • On completion of the apprenticeship we hope the applicant can progress within the business to a role in the sales or marketing department.

Ask a question

The contact for this apprenticeship is:

INSPIRE EDUCATION GROUP

Paul Winskill

paul.winskill@ieg.ac.uk

The reference code for this apprenticeship is VAC1000311656.

Apply now

Closes in 13 days (Friday 18 April 2025 at 11:59pm)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.