HR/ Operations Team Administrator Apprentice

Summary

Working as a key team member to support all aspects of administration within the HR Department for Springcare Care Homes dealing with day-to-day administration duties.

Wage

£14,722.50 to £23,809.50, depending on your age

National Minimum Wage

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NMW- £12.21 from 1st April 2025

Training course

Business administrator (level 3)

Hours

Hrs- Full-time, 37.5 hour per week between 9.00am-5.00pm. Days TBC. Salary NMW.

37 hours 30 minutes a week

Start date

Wednesday 16 April 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

All general administration tasks within the HR Department
Monitoring the HR email address and directing all queries to the relevant person to be actioned
Photocopying, filing and scanning of documents
Assisting with archiving records when required
Inputting data on system
Updating spreadsheets using Microsoft Excel
Arranging and booking meeting rooms
Answering the telephone and directing to the relevant person/department for action
Drafting letters on behalf of the team using templates provided
Supporting the Training Team with the distribution of certificates, managing the training register and updating the eLearning Cloud, sending out/collating evaluation forms
Supporting the right to work and overseas worker/ visa process

Where you’ll work

Nicholson House
Shakespeare Way Whitchurch Business Park
Whitchurch
Shropshire
SY13 1LJ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

STAFF SELECT LTD

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Inhouse training - No day release required.

May be required to visit other sites on occasion, so will be required to drive.

More training information

Allocation of a coach for delivery of in-house training.

Working towards a Business Administration Level 3 Apprenticeship.

Requirements

Essential qualifications

GCSE in:

English (grade GCSE - grades 3,4)
Maths (grade GCSE - grades 3,4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Initiative
Non judgemental
Patience

Other requirements

Must drive and have access to own vehicle as will need to visit Care Homes on occasion

About this company

Springcare are a group of residential and nursing homes in the Midlands and North West/ Shropshire. Springcare supports people in residential care where clients simply need support to continue independently with their lives, to nursing home care and dementia care.

Company benefits

Progression within the HR department.

After this apprenticeship

Can progress within the HR Department.

Ask a question

The contact for this apprenticeship is:

STAFF SELECT LTD

Carolyn Marson

carolyn.marson@novatraining.co.uk

07534486764

The reference code for this apprenticeship is VAC1000311305.

Apply now

Closes in 12 days (Tuesday 15 April 2025 at 11:59pm)

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