Customer Service Apprenticeship - Banbury Specsavers
SPECSAVERS OPTICAL SUPERSTORES LIMITED
Banbury (OX16 5PN)
Closes in 2 days (Sunday 6 April 2025)
Posted on 21 March 2025
Contents
Summary
As an apprentice in our store and you’ll have everything you need to truly realise your potential - with experience in a full-time role and the support of a global brand, all whilst earning a real wage. You will give customers top-notch advice, give customers a warm welcome and dealing with orders and payments.
- Wage
-
£15,704 a year
- Training course
- Customer service practitioner (level 2)
- Hours
-
Days and shifts to be confirmed - full-time to include weekend working.
40 hours a week
- Start date
-
Tuesday 15 April 2025
- Duration
-
1 year
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
- Giving customers top-notch advice
- Giving customers a warm welcome to the store
- Dealing with orders
- Efficiently answer telephone calls to the store
- Advising customers their hearing aids/glasses are ready or delayed as appropriate
Where you’ll work
29-31 Bridge Street
Banbury
OX16 5PN
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
SPECSAVERS OPTICAL SUPERSTORES LIMITED
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Your training plan
- Level 2 Customer Service Practitioner Apprenticeship Standard
- Functional Skills in maths and English (if required)
- Blended on/off-the-job training and location to be confirmed
Requirements
Desirable qualifications
GCSE or equivalent in:
- Maths (grade 9-3 (A*-D))
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- Organisation skills
- Administrative skills
- Team working
Other requirements
Before applying, please bear in mind the salary and check that you are able to travel to the store location on a daily basis. This is an entry level position, you must not have worked in the customer service sector before.
About this company
Specsavers is a truly talented organisation and the world's largest privately-owned optical group in the world. We have over 1,845 stores operating in over 10 countries, boasting over 37,000 colleagues worldwide. We are a revolutionary, dynamic, family run business, continuing to go from strength to strength and proud of it.
After this apprenticeship
- At the end of your apprenticeship, you'll be a fully-fledged Level 2 Customer Service Practitioner with a range of career options ahead of you, including a range of roles in Specsavers call centres, receptionist roles, meet and greet roles
Ask a question
The contact for this apprenticeship is:
SPECSAVERS OPTICAL SUPERSTORES LIMITED
The reference code for this apprenticeship is VAC1000311136.
Apply now
Closes in 2 days (Sunday 6 April 2025)
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After signing in, you’ll apply for this apprenticeship on the company's website.
Company’s application instructions
This apprenticeship requires you to apply through the employer's website.