Business Support Apprentice

Summary

Elmdale Group have a successful record in developing apprentices. If you are looking to gain a wide range of business skills then read on! In this role you will support the friendly sales team to build strong customer relationships with the opportunity to take on different tasks e.g. procurement, to really understand how the business works.

Wage

£15,704 a year

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Yearly bonus based on personal contribution and performance

Training course

Business administrator (level 3)

Hours

Monday to Friday, 9.00am - 5.30pm.

37 hours 30 minutes a week

Start date

Monday 28 April 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Elmdale will give full training and support to enable you to develop into the role where you will undertake the following tasks -

Key Responsibilities:

Act as the main point of contact for a portfolio of existing clients.
Build and maintain strong, long-term client relationships.
Understand client needs and collaborate with the sales and technical teams to propose tailored IT solutions.
Identify upselling and cross-selling opportunities to maximize account growth.
Provide timely and accurate updates to the sales team on account status, client feedback, and potential business opportunities.
Manage quotes, orders, and contract renewals.
Address and resolve client issues promptly to ensure high customer satisfaction.
Work closely with internal teams to ensure smooth onboarding and delivery of services

Support areas of the business with a range of administration tasks

Where you’ll work

UNIT 4-5
BACCHUS HOUSE
CALLEVA PARK
ALDERMASTON
RG7 8EN

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

WEST BERKSHIRE TRAINING CONSORTIUM

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

The Apprentice will work towards Business Administration Level 3 Standard. They will attend training in person one day a month at WBTC, Newbury and have a monthly 1-1 training and review meeting with their Training Consultant.

Functional Skills in maths and English will be delivered at Level 2 if required. This could be remote or in person training.

Requirements

Essential qualifications

GCSE or equivalent in:

maths (grade 4 /C)

GCSE in:

English (grade 4/C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Flexible

Other requirements

Please ensure you can travel to Calleva Park, Aldermaston.

About this company

Elmdale Group are based in Aldermaston, Berkshire and provide service-led office and business solutions including a full range of printing, copying, I.T. and network solutions for clients across Berkshire, Hampshire, Surrey and Oxfordshire.

http://www.elmdalemaintenance.co.uk (opens in new tab)

Company benefits

28 Days Holiday (Including Bank Holidays)Workplace Pension Scheme Employee Assistance Enrolment Free on site parking.

After this apprenticeship

Elmdale encourage professional and personal development.

Ask a question

The contact for this apprenticeship is:

WEST BERKSHIRE TRAINING CONSORTIUM

Rachel Eaves

rachel@wbtc-uk.com

07922 426414

The reference code for this apprenticeship is VAC1000311129.

Apply now

Closes in 16 days (Sunday 20 April 2025 at 11:59pm)

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