Customer Service Apprentice

EDA LEARNING AND DEVELOPMENT LIMITED

Thornaby (TS17 9JU)

Closes in 19 days (Thursday 15 May 2025 at 11:59pm)

Posted on 20 March 2025

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Summary

A fantastic opportunity to join Park Electrical major project division team at this electrical wholesaler in Thornaby. The candidate will be liaising with Customers and suppliers to provide a good quality service. This will involve admin work completing paperwork and updating spreadsheets.

Wage

£15,704 to £25,396.80, depending on your age

National Minimum Wage

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Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, 8.00am - 5.00pm with 1-hour lunch break

40 hours a week

Start date

Tuesday 20 May 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Park Electrical are looking for an enthusiastic candidate who will work in a team within this large electrical wholesale division. After full training given your responsibilities will include: 

  • Understanding how our business works and the product flow with paperwork .
  • Raising quotes & stock orders
  • Managing projects from start to finish, including labelling and spreadsheet work .
  • Dealing with customer issues and requests .
  • Stock management
  • Dealing with carriers and arranging deliveries .
  • Full email and phone communication across the business.

Where you’ll work

Park Electrical
Unit 130A Teeside Industrial Estate
Sadler Forster way
Thornaby
TS17 9JU

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

LEARNING SKILLS PARTNERSHIP LTD

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Your training plan

Completing a Customer Service Apprenticeship Level 2, which will include the following elements:

  • Competence/Knowledge based qualification in Customer Service at Level 2
  • Functional Skills maths/English
  • End Point Assessment - final exam and observation
  • The vocational and academic training aspects are separated and delivered by separate teams
  • The vocational training and assessment are conducted, more often than not, on site according to the employer's wishes
  • Notice of dates is agreed well in advance of a site visit
  • Training and assessment are conducted both on and off the job, according to the needs of the course and the learner
  • Every effort is made to ensure the best result is achieved by the learner

Requirements

Desirable qualifications

GCSE or equivalent in:

  • English (grade 4)
  • Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail
  • Organisation skills
  • Problem solving skills
  • Number skills
  • Team working
  • Physical fitness
  • Excellent work ethic
  • Timekeeping

Other requirements

Please also ensure you are aware of the location and how you will get to this location each day as there is no direct Bus route to the Industrial estate.

About this company

EDA learning and development will employ you on behalf of this employer. We are a Flexi-Job Apprenticeship Agency who support and guide you whilst you are completing your apprenticeship within the Branch Location.

After this apprenticeship

  • Excellent prospects for the candidate once they have completed their apprenticeship

Ask a question

The contact for this apprenticeship is:

EDA LEARNING AND DEVELOPMENT LIMITED

Michelle McCutcheon

michelle@edarecruitment.co.uk

07990 002071

The reference code for this apprenticeship is VAC1000310721.

Apply now

Closes in 19 days (Thursday 15 May 2025 at 11:59pm)

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