Apprentice Hire Controller

Summary

We are looking for an Apprentice Hire Controller to join our team at Hire Standards working at our Westbury branch.

Wage

£17,784 a year

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A pay review will take place during month 6, 9 and 12 of the apprenticeship.

Training course

Hire controller (plant, tools and equipment) (level 2)

Hours

Between the hours of 07.30am - 17.00pm, dependent on the needs of the business.

40 hours a week

Start date

Friday 1 August 2025

Duration

1 year 1 month

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Reporting to the Branch Manager your responsibilities will include:

Dealing with inbound telephone calls
Emails
Orders and customer requests
Tidying and cleaning the shop

You will also be raising and processing orders and requests.
Liaising with our customers and suppliers.
Working with the rest of the Team to ensure that all orders and requests are fulfilled to the customers satisfaction.
Investigating customer queries.
This position will suit someone who enjoys:
Building friendly and easy-going relationships with customers and colleagues.
Working in a busy sales type environment.

Where you’ll work

5 WASHINGTON ROAD
WEST WILTS TRADING ESTATE
WESTBURY
BA13 4JP

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

WEST NOTTINGHAMSHIRE COLLEGE

Your training course

Hire controller (plant, tools and equipment) (level 2)

Equal to GCSE

Course contents

Comply with health and safety regulations, standards, and guidance.
Comply with environmental and sustainability principles, regulations, standards and organisational systems.
Process new hires, damage waivers, orders, returns and enter onto company system.
Create and send hire quotations, contact customer and entering purchase orders.
Source plant, tools and equipment for customer requirements.
Arrange the delivery and collection of equipment.
Apply written communication techniques for example invoices, checklists, restrictions to drivers and hauliers delivery times, process damage agreement, notification documentation and emails.
Manage customer relationships.
Verbally communicate with customers and colleagues using industry terminology.
Manage customer queries, requests and handle complaints within remit or escalate when required.
Comply with regulations and legislation relevant to their role and business.
Carry out hire transaction processes for example, contract documentation for on-hire and off-hire, raising requisitions and equipment delivery.
Interpret and extract information from, for example schedules and drawings, machine’s operator’s manual or manufacturer’s instructions.
Log plant, tool and equipment breakdowns, pass over to the service department.
Ensure tool and equipment pre and post hire checks and operational testing of equipment has been carried out.
Carry out and record planned and unplanned learning opportunities and development activities.
Use organisational IT technology and digital systems.
Apply team working principles.
Comply with health and safety regulations, standards, and guidance.
Comply with environmental and sustainability principles, regulations, standards and organisational systems.
Process new hires, damage waivers, orders, returns and enter onto company system.
Create and send hire quotations, contact customer and entering purchase orders.
Source plant, tools and equipment for customer requirements.
Arrange the delivery and collection of equipment.
Apply written communication techniques for example invoices, checklists, restrictions to drivers and hauliers delivery times, process damage agreement, notification documentation and emails.
Manage customer relationships.
Verbally communicate with customers and colleagues using industry terminology.
Manage customer queries, requests and handle complaints within remit or escalate when required.
Comply with regulations and legislation relevant to their role and business.
Carry out hire transaction processes for example, contract documentation for on-hire and off-hire, raising requisitions and equipment delivery.
Interpret and extract information from, for example schedules and drawings, machine’s operator’s manual or manufacturer’s instructions.
Log plant, tool and equipment breakdowns, pass over to the service department.
Ensure tool and equipment pre and post hire checks and operational testing of equipment has been carried out.
Carry out and record planned and unplanned learning opportunities and development activities.
Use organisational IT technology and digital systems.
Apply team working principles.

Your training plan

Level 2 Hire Controller apprenticeship standard.

This programme includes Hire Controller (Plant Tools & Equipment) L2.

This is a work based programme which means that all of your learning will take place on the site of your employment and within your contracted working hours.

You will work with expert assessors to develop new knowledge, skills and behaviours within the profession.

You will experience a blended learning model.

You will gather learning evidence, journals and off-the-job records using your e-portfolio.

At the end of the planned learning period, it will be agreed that you are ready to enter 'Gateway' and for your End Point Assessment to be arranged.

Requirements

Essential qualifications

GCSE in:

English (grade 9-4 / A-C)
Maths (grade 9-4 / A-C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Accurate administration skills
Clear telephone manner
Work to deadlines
Prioritise tasks
Confident & flexible attitude

About this company

At Hire Standards, we’re proud to be your trusted, local, family-run hire company. Whether you’re an industry newcomer, a DIY enthusiast, or a seasoned trade professional, we’re here to help with top-quality service and equipment. We specialise in providing: Tools, Plant, and Machinery – from hand tools to 20-ton diggers, and everything in between. A huge range of Nuts, Bolts, and Fixings – the essential components to complete your projects. Gas Supply – as an official supplier of BOC and Calor, we offer pub, welding, and heating gas to trades and homes, with free weekly local deliveries. Access Equipment - Powered access equipment and platforms including ladders, steps, boom and scissor lifts, and scaffold tower. Visit our well-stocked shop to find everything you need for your project, all in one place. From tools and fixings to expert advice, we’ve got you covered. Located on the West Wilts Trading Estate in Westbury, we serve customers far and wide, always striving to exceed their expectations. Our mission is to grow by setting ‘Hire Standards’ with reliable, fairly priced equipment and exceptional service.

http://www.hirestandards.co.uk (opens in new tab)

After this apprenticeship

At the end of the apprenticeship there will be an opportunity to progress into a full time, permanent role with further career progression.

Ask a question

The contact for this apprenticeship is:

HIRE STANDARDS LIMITED

Nick Croker

westbury@hirestandards.co.uk

01373858001

The reference code for this apprenticeship is VAC1000310611.

Apply now

Closes on Saturday 31 May 2025

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