IT Apprentice (Watford Grammar School for Girls)

Summary

The primary responsibility of anyone employed in ICT is to be part of the team that keeps the school Information Systems running. To this end, you will be expected to help users, play a full part in the team and to cover other tasks than those set out here if necessary and if it is within your capability to do so.

Wage

£14,854.69 a year

Check minimum wage rates (opens in new tab)

Training course

Information communications technician (level 3)

Hours

Monday -Thursday 8am - 4:30pm, Friday 8am - 4pm.

37 hours a week

Start date

Monday 12 May 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Assisting staff in general with ICT and AV equipment.
Install and maintain computer hardware, clients, laptops, audio/visual equipment and peripherals.
Updating the asset register of the IT hardware.
Working with the rest of the IT Team and reporting network problems.
Arranging repairs and replacements as necessary.
To monitor sites printer consumable levels.
Update and develop personal knowledge and skills as necessary.
To work in an autonomous manner, striving towards a zero-defect environment using predictive maintenance procedures.
To also work with a degree of flexibility in the understanding that some work may need to take place outside of school hours.
Any other task as may be reasonably requested by a member of the Leadership Team, the Network Manager or the IT Strategic Lead.

Where you’ll work

Watford Grammar School For Girls Lady's Close
Watford
WD18 0AE

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

ESTIO TRAINING LIMITED

Your training course

Information communications technician (level 3)

Equal to A level

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Identify and scope the best solution informed by the system data associated with the task
Test and evaluate the system's performance and compliance with customer requirements.
Escalate non routine problems in line with procedures
Use basic scripting to execute the relevant tasks for example PowerShell, Linux
Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
Apply the necessary security, in line with access and/or encryption requirements
Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
Test and evaluate network environments
Monitor performance and usage of a network
Deploy applications on a network
Set up storage and data access for staff
Apply necessary security measures, in line with access requirements to a network
Carry out routine maintenance across network systems, ensuring organisational compliance
Monitor network-related workloads including DNS and firewalls
Install or undertake basic upgrades, either physically or remotely
Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

More training information

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
Prioritise systems support tasks and monitor and maintaining system performance.
Maintain regulatory, legal and professional standards.
Support the information systems needs for your business.

Requirements

Essential qualifications

GCSE in:

5 GCSE's including English Language and Maths (grade (A*-C/9-4 or equivalent))

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Organisation skills
Windows 10 & Microsoft Office
Basic knowledge of IT hardware
Written communication skills
Good timekeeping
Calm under pressure

About this company

Watford Grammar School for Girls is a single gender partially selective secondary school for 1400 students. The diverse student body reflects the multiethnic community of the Watford area and are well motivated, behaved and focused. The curriculum has an academic focus, was judged Outstanding in 2008 by Ofsted, achieved the highest Progress 8 score in Hertfordshire and according to The Sunday Times is the highest achieving school of its type in England and Wales.

http://www.watfordgrammarschoolforgirls.org.uk (opens in new tab)

Company benefits

Opportunity to join the Local Government pension scheme. Free parking available.

After this apprenticeship

This role offers the potential for a permanent position upon successful completion of the apprenticeship, contingent on performance.

Ask a question

The contact for this apprenticeship is:

ESTIO TRAINING LIMITED

Jordan Whitworth

Jordan.Whitworth@estio.co.uk

0113 3500 333

The reference code for this apprenticeship is VAC1000310603.

Apply now

Closes in 15 days (Monday 5 May 2025 at 11:59pm)

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