Customer Care Advisor Apprenticeship

Summary

Due to our continued success and growth, Hippo is excited to offer a fantastic opportunity for a Data Technician Apprentice to join our dynamic team. As a leading vehicle sales company, we pride ourselves on our commitment to excellence, consistently selling over 800 vehicles a month while maintaining a high level of customer service

Wage

£22,000 a year

Check minimum wage rates (opens in new tab)

Training course

Data technician (level 3)

Hours

Monday to Friday 9am to 5pm.

37 hours a week

Start date

Monday 19 May 2025

Duration

1 year 4 months

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Advise customers of our complaints process and ensure the process is followed.
Liaise with customers, warranty provider and garages on phone to co-ordinate vehicle issues.
Respond to or escalate all complaints to relevant managers that cannot be handled solely immediately. I.e. Aftersales related complaints to head of departments.
Accurately log and monitor all complaints via Freshdesk.
Ensure time scales are met by following up outstanding issues and closing complaints off within the specified timescales.
Effectively handle complaints whilst limiting costs spent.
Monitor warranty spend and provide feedback in monthly meetings.
To maintain a work rate and level that falls in line with the company’s objectives.

Where you’ll work

Trident Park Trident Way
Blackburn
BB1 3NU

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

NOWSKILLS LIMITED

Your training course

Data technician (level 3)

Equal to A level

Course contents

Source and migrate data from already identified different sources.
Collect, format and save datasets.
Summarise and explain gathered data.
Blend data sets from multiple sources and present in format appropriate to the task.
Manipulate and link different data sets as required.
Use tools and techniques to identify trends and patterns in data.
Apply basic statistical methods and algorithms to identify trends and patterns in data.
Apply cross checking techniques for identifying faults and data results for data project requirements.
Audit data results.
Demonstrate the different ways of communicating meaning from data in line with audience requirements.
Produce clear and consistent technical documentation using standard organisational templates.
Store, manage and distribute in compliance with data security standards and legislation.
Explain data and results to different audiences in a way that aids understanding.
Review own development needs.
Keep up to date with developments in technologies, trends and innovation using a range of sources.
Clean data i.e. remove duplicates, typos, duplicate entries, out of date data, parse data (e.g. format telephone numbers according to a national standard) and test and assess confidence in the data and its integrity.
Operate as part of a multi-functional team.
Prioritise within the context of a project.
Source and migrate data from already identified different sources.
Collect, format and save datasets.
Summarise and explain gathered data.
Blend data sets from multiple sources and present in format appropriate to the task.
Manipulate and link different data sets as required.
Use tools and techniques to identify trends and patterns in data.
Apply basic statistical methods and algorithms to identify trends and patterns in data.
Apply cross checking techniques for identifying faults and data results for data project requirements.
Audit data results.
Demonstrate the different ways of communicating meaning from data in line with audience requirements.
Produce clear and consistent technical documentation using standard organisational templates.
Store, manage and distribute in compliance with data security standards and legislation.
Explain data and results to different audiences in a way that aids understanding.
Review own development needs.
Keep up to date with developments in technologies, trends and innovation using a range of sources.
Clean data i.e. remove duplicates, typos, duplicate entries, out of date data, parse data (e.g. format telephone numbers according to a national standard) and test and assess confidence in the data and its integrity.
Operate as part of a multi-functional team.
Prioritise within the context of a project.

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Organisation skills
Customer care skills
Problem solving skills
Team working
Initiative
Good telephone manner
self-motivated
Time management

Other requirements

Preferably seeking a driver due to limited public transport options in the local area.

About this company

Due to our consistent success Hippo now sells over 800 vehicles a month and we are committed to providing a high level of customer service to every customer. As a result of our Success, Hippo is recruiting for an additional customer care advisor to help us ensure we provide an excellent level of after care service. At Hippo Motor Group we have a close team of driven, enthusiastic and committed Sales executives who develop and maintain excellent relationships with all our customers. Whether it is a small City Car or a Luxury Prestige Car, our team’s aim is to ensure each and every customer achieves first class service. We are able to achieve this because our staff genuinely care about the Company and our Customers. Continual business growth provides opportunities for our employees to develop and exceed within each role.

http://www.hippomotorgroup.com (opens in new tab)

Company benefits

• 30 days annual leave • Excellent incentives • Great Staff rates on Car Finance • Regular staff socials • Your Birthday off after 2 years and £100 Meal voucher • Company Pension scheme

After this apprenticeship

The successful candidate, upon completion, may be offered a full-time role.

Ask a question

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